Southwest Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I actually like Southwest Airlines and they have a flexible cancel policy and never had issues but for the last couple months all my attempts to buy a ticket are coming up payment error with funds in my account. I have tried multiple times spread out for weeks and still the same
I had booked the flight from SJC to DCA connecting at MDW for my 15-year-old son and his same-age friend for July 19th. We started driving to the airport at 5:10am for 7:25am flight. Southwest had sent an email at 5:15am stating the flight cancellation & the automatic rebooking on different flights. They reached at DCA at 11pm (vs 6pm as per original itinerary). There was no "Text" notification sent to the phone number listed in the booking. The phone number definitely would have helped us to learn about the cancellation before reaching the airport and the "text" message would have definitely helped us to choose the better itinerary compared to the unfriendly itinerary that was chosen by Southwest (multiple better itineraries were available). It was too late to pick a better itinerary after already reaching the airport. Humble request to Southwest: Please use all channels at your disposal including the text messaging when you cancel the flight just 2 hours prior to the departure time. So that it gives an opportunity for your customers to react and replan better.
SWA has a duopoly on flying to Fort Lauderdale. I had to change my flight. The price went from $188 to $464. Congratulations SWA you are now like the other airlines.
We have flown with Southwest for over 20 years and never had any bad things to say, not 1. Now there's the baggage increase this was one of our favorite perks flying with them. We just flew to Utah and has the worse delay with them and less than a month later before even getting on our flight there's a delay again. I think our time with Southwest is coming to and end.
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I’ve been a southwest customer for over 40 years. In the early days, I loved traveling with them. They had low fares and interesting facing seats. As they grew so did their bureaucracy. When Herb retired, I knew the airline would go down hill… as it has. They are no different from American or Delta now. Old crotchety flight attendants
Our flight was scheduled to leave Las Vegas at 2:55 PM. With no announcements in the gate area, the flight was quietly delayed to 3:15 PM, then 3:50 PM, then 4:15 PM, then 4:55 PM. Even as I write this review, there still has not been an official reason given for the delay. We have been told as passengers that we will “get to our destination, as soon as we can“. I find this insufficient. With corporate executives making millions of dollars just last year and flying around on their own private planes, they are not (and will never be) subjected to the shocking levels of inconvenience and stress caused by aircraft delays. Many that are stuck here with me are missing important family events, or connecting flights. The contempt shown for passengers who paid them good money (and who are responsible for their rise to a nationally recognized airline) is amazing. I have flown Southwest for 16 years, and this flight will be my absolute last. If there is anyway possible to avoid using Southwest airlines, I would encourage readers to do so.
I've flown 3 times this year on Southwest and at each interval I have had a great experience, even when things went wrong. During my most recent flight my app wasn't letting me display the boarding pass, but the counter agent remedied that immediately with a printed ticket. I called in on a few occasions to have an agent book my flight and I didn't wait a long time. They were helpful and informative. The flights were from Long Beach Airport and Sacramento and at each location it was easy to board/deplane. The prices are well within reason and the process to book is very simple.
Prima volta che mi capita di una com0agnia che usa il sistema open seat per assegnare i posti. Una schifezza totale. Se non sei tra i primi ad entrare trovi solo posti centrali perché tutti ovviamente scelgono un finestrino on corridoio. I bagagli li devi mettere dove fapita. Non puoi fare un check in ordinato.un carro bestiame è molto meglio. A bordo una puzza da nausea. Speriamo i piloti sappiano almeno volare. Evitate se potete
Sitting in Tampa for 6 hours trying to get home. Flight got delayed 3 times before cancelling it at 9:30pm. Southwest denied any compensation or hotel rooms. Worst experience I could’ve asked for this trip.
Just called Southwest Customer Service because I noticed I transposed two letters of my wife's name on the reservation and couldn't figure out why the app or website wouldn't let me correct it. It cost $75 for them to correct it which is ridiculous and took me 30 minutes. That is straight up criminal for an error I noticed on a reservation that doesn't take place for 2 months.
Lauren was my flight attendant for austin to Vegas. I rang the bell to ask for a snack earlier than before end of flight. Instead of a simple no. She said "you didn't see the food before the plane?" Of course I did I just needed to board the plane on time. Said if I ring the bell one more time "we're done" Woah. They train their people to have superiority complex issues
Southwest rep just told me that purchasing earlybird doesn't automatically guarantee an A position and if you change your flight ypu give up earlybird yet I never saw a reimbursement since airfare was paid for in April. I signed up for earlybird and SOUTHWEST changed my flight. My boarding pass showed no earlybird yet my original ticket shows earlybird. No refund for either flight
Every time, without fail, this airline is at LEAST 30 minutes late. I avoid this crappy airline if I can but unfortunately sometimes I have to take a one way because the return time I want isn’t available on better, less crappy airlines. I’d almost rather not travel at all than sit on this cattle car and bake because the AC sucks while you are sitting, waiting. Pay for business class but why? Still packed airplanes with zero leg room and no arm room. So frustrating.
