Southwest Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I actually like Southwest Airlines and they have a flexible cancel policy and never had issues but for the last couple months all my attempts to buy a ticket are coming up payment error with funds in my account. I have tried multiple times spread out for weeks and still the same
I had booked the flight from SJC to DCA connecting at MDW for my 15-year-old son and his same-age friend for July 19th. We started driving to the airport at 5:10am for 7:25am flight. Southwest had sent an email at 5:15am stating the flight cancellation & the automatic rebooking on different flights. They reached at DCA at 11pm (vs 6pm as per original itinerary). There was no "Text" notification sent to the phone number listed in the booking. The phone number definitely would have helped us to learn about the cancellation before reaching the airport and the "text" message would have definitely helped us to choose the better itinerary compared to the unfriendly itinerary that was chosen by Southwest (multiple better itineraries were available). It was too late to pick a better itinerary after already reaching the airport. Humble request to Southwest: Please use all channels at your disposal including the text messaging when you cancel the flight just 2 hours prior to the departure time. So that it gives an opportunity for your customers to react and replan better.
SWA has a duopoly on flying to Fort Lauderdale. I had to change my flight. The price went from $188 to $464. Congratulations SWA you are now like the other airlines.
We have flown with Southwest for over 20 years and never had any bad things to say, not 1. Now there's the baggage increase this was one of our favorite perks flying with them. We just flew to Utah and has the worse delay with them and less than a month later before even getting on our flight there's a delay again. I think our time with Southwest is coming to and end.
No description available yet.
Website
www.southwest.com650 total • Write a review
US
I have booked round trip flight from Burbank to Tulsa (on 08/10/2014) and Return on (08/14/2014) Confirmation number: M68QR5. The Burbank to Tulsa ticket was "Wanna Get Away" and Return flight is booked as "Anytime"(Which is a flexible ticket with much higher price). Due to heavy traffic I could not reach up to catch the outbound flight in Burbank and due to which "No Show" appeared on my outbound flight but they cancelled my whole Itinerary and forfeited all the charges So I lost my return ticket as well although I have not travelled yet. Once my ticket has been cancelled I received an email which has link to Southwest "No Show" policy. It states that only "Wanna Get Away" and "DING" type tickets are subjected to "No Show" policy but they forfeited my return ticket as well although its a "Anytime" type ticket. When I called Southwest customer care they say that its their policy to forfeit all the amount on the itinerary although I'm willing to travel on the rest of the flights on the itinerary which does not make any sense.
Date of experience: September 10, 2014
Love the company, its policies and its employees. Wish more companies would be run this way. I have spoken to various employees on flights, etc. and they love working for the company. How often do you hear that? AND they have a wonderful sense of humor. I share my love of Southwest whenever I can. I am lucky to be with a company that rates in the same category -- they also truly do care about their customers AND their employees and it shows --- it also shows in the steady annual growth of our company every year for nearly 27 years. So these types of policies do pay off for everyone.
Date of experience: May 11, 2012
found some of the best rates on a last minute flight to Florida. Only downfall is that I had to drive to Manchester for the flight, but well worth it.
Date of experience: September 13, 2011
