Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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I have booked several holidays with Purub and he has always been helpful, informative and polite. I wouldn’t go to anyone else and have recommended him to everyone I know.
Date of experience: January 9, 2024
Lisa has been extremely helpful with the bookings I made and she has been very courteous and flexible with the requirements I had. I would definitely like to book again with Lisa as it has been a positive experience with her.
Date of experience: January 9, 2024
I booked my tickets to Kolkata, India with Lucas. He was very helpful, patient and knowledgeable. I explored a number of options and he was always happy to help go through them all and take the time required. these. My father has been using them for years and suggested I try them and I’m pleased I did. Thanks Lucas! Parul🙂
Date of experience: January 7, 2024
They answer the call in time. Easy to communicate. Looking for best options. Very helpful.
Date of experience: January 6, 2024
Ram is amazing guy who has helped me thoroughly by providing all the available best options. He was available whenever I needed to discuss and checked patiently on all our request. Ram is highly recommended and Southall travel is a always a trusted tour and travels. Always recommended. Thank you.
Date of experience: January 5, 2024
