Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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We have dealt with Max at Southall Travels previously too and he has been very helpful and professional. He seems to be very experienced, polite and patience. We will surely contact him again for our next trip.
Date of experience: January 19, 2024
In last 3 months Southall have done two holiday tickets for me to Dubai and to India. The travel Agent was very polite and took time to understand my requirements and then given me the best possible solution. For Dubai Holiday it was Sam and for India holiday it is Lucas. I thank both Lucas and Sam for making my experience smooth.
Date of experience: January 19, 2024
Was very pleased by the service provided by Suparna. She gave good service and advice as to how to organise the whole trip.
Date of experience: January 19, 2024
Max has been fantastic and very clear.
Date of experience: January 19, 2024
US
Nancy who I had dealt with for a week for a 2 country holiday for a large group. Not only had she been patient she got a feel for the hotels we were requiring and went out of her way to help us, kept patient and kept in touch. Another person would’ve given up but she gave me the time to make calls and for my family to view the hotels before any changes were made and they probably were everyday of the 9 days I was talking to her. Amazing customer service and patience! Thank you
Date of experience: January 18, 2024
Ruchika has been amazing and super helpful , trying to book a last minute package holiday with my mum and she was able to show me all the best deals and was so patient with all my requests . Made my life super easy as I’m too busy to find the deals . Booked to go next week great service
Date of experience: January 18, 2024
I want to express my sincere gratitude to Connor for the exceptional customer service that he continuously provides. His constant commitment to going the extra mile never goes unnoticed. His unwavering dedication, attention to detail, and above all, positive attitude and caring nature makes the process stress-free and enjoyable. Connor’s outstanding service gives us peace of mind to keep booking our flights with him and we are constantly recommending him to family and friends. Knowing that we can rely on his specialist expertise and exceptional care is the reason we always choose Southall Travel for all our travel plans. Thank you, Connor, for consistently delivering quality service. You are a true asset to Southall Travel, and we really do appreciate all the tremendous work you do.
Date of experience: January 17, 2024
