Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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I had a few changes to my flight. Customer support Anish helped with the changes, very effieciently. Very happy all sorted and done and dusted. All minor details also ironed out. Just one phone call.
Date of experience: April 8, 2025
I am planning a trip to China and Anish was very helpful in finding the most cost effective options. His calm and informative manner were very much appreciated. Highly recommended. Regards Sushil
Date of experience: April 8, 2025
Having booked with Southall Travel since 2017, we have always received swift and efficient service from them, especially with Sammy last week who has helped us so much to book our dream holiday. Nothing was too much trouble for Sammy, as we enquired with so many different routes to get to the Maldives (where they specialise in the Indian Ocean) and offered many islands and transport options. We booked (as we did last year) and we thank Sammy for the hard work and service provided and would recommend Southall Travel to any future customer.
Date of experience: April 8, 2025
Kunal Very polite & answered all my questions
Date of experience: April 6, 2025
Excellent service by Karan Bali .
Date of experience: April 4, 2025
We had are flights cancelled and nobody was willing to help us until me met BRAD this guy has been fantastic from start to finish he organised all my flights directly with AIR INDIA I mean we cannot thank him enough he has really made us proud today 5 star service from this guy he should be a manager there as the rest of the advisors really didn’t care about us but BRAD did everything for us in a short time thanks again
Date of experience: April 4, 2025
I had a Conversation with Amrit Yesterday and It was really good as He was able to sort out for me everything and give me a Deal, top guy. even gave me Discount -
Date of experience: April 4, 2025
I opened a dialogue with Dhruv and made various changes as my plans materialised. Dhruv was most patient and managed to secure the best price which was better then the Sky Scanner prices. Drew was professional and empathetic to my needs . I felt reassured in the day and age of internet scams.
Date of experience: April 3, 2025
amazing service provided by Karan Bali. excellent communication. very patient
Date of experience: March 31, 2025
