Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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Kunal is great, patiently went through my dates to Ko Samui, amazing services Gave me a great reasonable price.
Date of experience: March 31, 2025
This is the second time I contacted Karan Bali and he once again excellent service by him. Thank you Karan for your help.
Date of experience: March 31, 2025
Fabulous service provided by Margaret! Thank you so much for helping us build our dream holiday - we will be back!
Date of experience: March 27, 2025
I had an excellent vacation with my family and all the arrangements was above an beyond with the help of Norman.
Date of experience: March 27, 2025
Kunal helped booking the ticket very comfortably. All queries were addressed Thank you
Date of experience: March 24, 2025
US
I must say I was delighted with the service Anish provided - it was just what I wanted. I appreciate you provided a faultless experience. I will definitely recommend you Southall to others, and will use you myself when I travel to any destination in the world.
Date of experience: March 23, 2025
