Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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Ms Ananya who took my call on 13 February 2024 with complex travel needs. She was most courteous, with a clear voice and understanding and knowledgeable of the issue raised. She took me through the booking process and rang me the next day as promised. She is an asset to Southall Travels and is destined to bigger roles. I would give her 5 stars plus.Thank you Ananya!
Date of experience: February 14, 2024
KARAN BALI from Southall was very courteous & well knowledgeable person to book our one month tour. Tour we wanted was quite complicated to organise, we wanted to visit 4 different countries in one month. Karan worked it all & made it possible for us
Date of experience: February 14, 2024
Thank you to Suprana for pricing two trips we are planning this year - very helpful and informative - answered all my questions in a professional way and gave me options for alternative flights and hotels.
Date of experience: February 14, 2024
It was hassle free and quick and simple booking by Vineet,
Date of experience: February 14, 2024
Excellent service. Staff was very professional over the phone when he did by booking. Thank your for the wonderful service
Date of experience: February 12, 2024
US
Kunal was very courteous, thorough and professional during our conversation. He did not hesitate to review options with me and was very clear with me to explain each option and its cost. Southall Travels are truly 24/7. Highly recommended.
Date of experience: February 12, 2024
Outstanding customer service by Kunal
Date of experience: February 12, 2024
