Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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Felix has been a STAR! Most professional, diligent and helpful! He was patient in my dealings during my dilemma of change request. In one word he is an ASSET TO THE COMPANY. Will Recommend anytime. Nina
Date of experience: February 18, 2024
Connor was very helpful.He helped me find my flight that I needed by making multiple searches and I am grateful for the time he spent he gave to help me.
Date of experience: February 18, 2024
Kunal … was exceptional in explaining the process throughout in rescheduling my journey dates.
Date of experience: February 17, 2024
Aarti followed up on us continuously and gave us right recommendations based on our needs for our flight booking.She was very kind and helpful.
Date of experience: February 16, 2024
US
I booked to fly to Malaysia on the 1st March 2024, I accidently misspelt my name of the booking by one letter. I have spent the last two weeks trying to get the name changed but nobody has been able to change this, not even for a fee which I was willing to pay. What an absolute joke of a company. I highly recommend not booking with them unless you want to lose of all of your money. Its 2024 for god sake, surly in this day of age you should be able to edit a small mistake like this!
Date of experience: February 16, 2024
excelant service.Karan Bali wasvery professiol over the phone when he did my booking. iwould highly recomendhim.thank you for wonderful service.
Date of experience: February 16, 2024
Kunal made the whole process very easy and stressfree. He took time to understand my need of particular timings and dates to travel and got me the best deal. Restores faith in humanity 🙏.
Date of experience: February 14, 2024
