Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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I been buying tickets with Southall travels from many many years and they are always been helpful and accommodating. They have lot of patience and always try to help you when in emergency I find them very accommodation and resourceful. I always recommend them highly .
Date of experience: February 22, 2024
Very helpful and quick booking done by LUCAS personally would recommend get booking by them.
Date of experience: February 22, 2024
Booked a flight , told to cancel by a specialist due to possible cancer. Southall travel have kept £350 due to cancellation fee ? they are telling me Gulf Airways has the money. right or wrong my FULLEST INTENTIONS [ under the circumstances ] is to take Southall travel to the small claims court , win or lose this is my FULLEST INTENSIONS.
Date of experience: February 20, 2024
Excellent service by Anish
Date of experience: February 20, 2024
Bunch of thieves. They try to up the price of the tickets. The online software displays different data input. They charged me £80 to include my middle name. Will b getting tickets from TicketsToIndia from now on. Try them instead of Southall Travel.
Date of experience: February 20, 2024
Good service and competitive fares Provided support through the travel
Date of experience: February 20, 2024
Connor was fantastic. Went out of the way to guide me through everything. Very patient and gave me very trustworthy price.
Date of experience: February 20, 2024
Vineet is a super star at Southall Trarvel He is a gentleman, very helpful and knowledgeable. He knows how to solve the issue in a professional way. I believe Vineet is a super gem for the company. All the very best for his future successes.👍
Date of experience: February 19, 2024
I have buying my tickets from Southall Travels for nearly 30 years. They are my travel agents of choice because I receive excellent service from Miss Ruchika of Southall Travels in particular. They always provide most competitive fares, amazing service and see to the entire travel arrangement from start to the end. Highly recommend Southall Travel and very special thanks in particular to Miss Ruchika who has retained us as loyal customers all these years!
Date of experience: February 19, 2024
Dhruv was helpful in deciding on flight
Date of experience: February 19, 2024
