Norman is the guy!!!
I’ve known Norman for almost a decade and have been a loyal Southall Travel customer for over twenty years. Norman is incredibly helpful and knowledgeable when it comes to flights, package holidays, or hotel bookings. He has endless patience and always goes above and beyond to support me with any travel arrangements.
There have even been times when I’ve called him from abroad with issues, and he’s handled everything brilliantly. I honestly can’t put into words how much he’s helped me over the years. Norman is my number one go-to at Southall Travel. Highly recommend him – he’s simply the best!
No Accountability No Integrity DO NOT BOOK
Contacted Southall travels for a holiday gave my details over to their agent Sanjeev.
Once details were exchanged, I received a call from an agent from southall travels supposedly that after paying a substantial amount of my holiday which was over 6 thousands, They wanted more money and that if I didn’t pay my holiday would be cancelled. Further to me letting them know that they had taken 2 further payments from my credit card and that I would not be paying anything more till the payments were returned to my account. Emails were sent to me and confirmations . Only to find out that this was a scammer. So either Southall travels have breached my information as they were the only company that I called for a holiday and booked or they have a mole in their department as an agent that shares customer data to scammers.
As we were told that all phone calls are recorded we have asked them to send this through to the fraud department.
I also recorded the conversation with the scammer and Southall travels
I’ve contacted the fraud team and luckily all the money that was payed for and is being retrieved .
In all honesty this company is a sham to take no accountability that they have employees in their company that can’t be trusted with personal data , they have breached all laws of being a reputable travel agency .
Integrity speaks for itself.
R.Mallu
I can't recommend Norman enough
I can't recommend Norman enough! From the very beginning, he has been exceptionally kind, patient, and attentive. No matter how many questions I had (and I had a lot!), he always responded with genuine care and never made me feel rushed or like a burden. He took the time to truly understand what I wanted out of my trip and went above and beyond to make sure every
detail was thought through. What really stood out was his patience and professionalism, even when plans had to change or I felt uncertain. He was always calm, reassuring, and solutions-focused - which made
the entire experience stress-free and enjoyable. If you're looking for someone who genuinely cares, listens, and makes you feel supported
from start to finish, Norman is the one to trust.
Kunal
Kunal! just wanted to say a massive well done for your outstanding work.
