Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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fantastic,all completed in 20 minutes,very efficient ,thankyou Anish
Date of experience: March 22, 2025
I had the pleasure of having Ruchika as my agent from Southhall Travel. Ruchika made the process of booking my family holidays a very stress free and enjoyable experience and it felt that she really cared. I have booked many holidays in the past but I felt that Ruchika really gave you that personal gesture and she remained calm and helpful throughout the process and nothing seemed to faze her. I would highly recommend using Ruchika as I also intend do so when booking my next vacation through Southhall Travel.
Date of experience: March 20, 2025
i just booked flight to delhi. Norman was very helpful. He listen to me attentively with patience and explained every thing about my fight, gave me so many other options and dates to choose to fly. i found him very polite and courteous. i am very happy he gave me a good price .
Date of experience: March 20, 2025
Hi I just booked flights to Kenya Nairobi. Anish was very helpful, he managed to look for me a flight of my choice I am very happy with the price and deposit . Halima
Date of experience: March 19, 2025
Anish made this a very smooth experience. He found a great value flight for me at the exact time requested.
Date of experience: March 19, 2025
We got to price that I was happy but they start very expensive best to shop around then come back to Southall travel show other quotes then they will match it
Date of experience: March 18, 2025
wonderful customer service by Karan Bali. Helped with many options to choose from and great price match too
Date of experience: March 17, 2025
My Name is upul from London I have booked flights to sri lanka last year Decemberfrom southall travel for 3 people was assisted by Karan Bali he was very efficient , professional and friendly made my booking very efficiently. and again I did book a flight to Turkey in January 2025 he did everything smoothly made my trip very easy thank to karun .Thank you Karun and will recommend him to my family and friends. I am very pleased with his service . Every time I travel in future will book with him . Upul Malaviya from London
Date of experience: March 17, 2025
