Review summary

So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

RW

Rosemarie White

5 out of 5 stars
Uncomplicated clear and easE for several years…

We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated

JL

Jak L

5 out of 5 stars
Live chat

Bring able to do live chat helped immensely, Neha was very helpful.

A

Ann

5 out of 5 stars
It was easy to follow and why change it…

It was easy to follow and why change it you are satisfied with the service offered

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All reviews

999 total • Write a review

Showing 891 - 900 of 995 reviews
S
5 out of 5 stars

Worth exploring….A happy customer.

We can’t fault the support from So Energy throughout the planning and installation process. Questions have been responded to promptly and considerations regarding the dismantling of scaffolding adhered to. The only area which could be improved is around the assessment survey. We knew it might be tricky due to the configuration of our property and whilst a surveyor duly visited there was still a number of last minute changes which needed to be addressed. Whilst it will take a number of years for the benefits to cover the outlay we have already seen a significant reduction in our energy costs so well worth taking the plunge.

Date of experience: May 22, 2025

m
4 out of 5 stars

Different Contracts explained clearly

Different Contracts explained clearly, member of staff knowledge was very good.

Date of experience: May 22, 2025

MC
5 out of 5 stars

Fixed yearly prices.

Fixed yearly prices. Easy to submit readings. Know each month any outstanding credit. Been with this company for a few years now and never had a problem.

Date of experience: May 22, 2025

C
5 out of 5 stars

Easy to use website

Easy to use website - chat facility very helpful. Competitive prices

Date of experience: May 22, 2025

GH
3 out of 5 stars

Ting to make a simple change to account details

Trying to make a simple change to account details a long and arduous process back end and front end systems don't seem to communicate

Date of experience: May 21, 2025

na
4 out of 5 stars

Competitive tariffs

Competitive tariffs, easy to renew

Date of experience: May 21, 2025

MI
5 out of 5 stars

The staff are polite and care about…

The staff are polite and care about customers

Date of experience: May 21, 2025

MD
5 out of 5 stars

All straight foreword.

All straight foreword.

Date of experience: May 21, 2025

DS
1 out of 5 stars

Steer Clear

Where do I begin. Firstly I give one star as negative stars are not available. I had been a customer of So Energy for two years but have now left due to the way the company behaves. Due to illness I fell into arrears on a payment. So Energy did nothing but send me harassing emails and phone calls about it. Long story short, I contacted them with a breakdown of finances to show what I could afford. They offered a payment plan above that. Having spoken to them again and agreed an amount they said they would put a note on my file. Well, the harassment continues. It's been going on since March and it's now end of May! It's shocking. I spoke to the energy ombudsman who can't do much as a complaint has to be open for 8 weeks and So Energy close them after 2 weeks even if they haven't heard back. Having been upfront about my health they continue to harass. It's DISGUSTING! Steer clear of these guys. So, So Energy have informed me that there is nothing they can do about the ongoing harassment as I don't have a direct debit and the only way to stop it is to set one up. I have never had a direct debit nor am I in a position to have one and they know it!! Disgraceful!!

Date of experience: May 21, 2025

N

No

US

5 out of 5 stars

The information was clear and concise.

The information was clear and concise. Easy to manage response. Thank you.

Date of experience: May 21, 2025

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