Review summary

So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Uncomplicated clear and easE for several years…

We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated

JL
Live chat

Bring able to do live chat helped immensely, Neha was very helpful.

A
It was easy to follow and why change it…

It was easy to follow and why change it you are satisfied with the service offered

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All reviews

999 total • Write a review

Showing 901 - 910 of 995 reviews
MD
4 out of 5 stars

I cannot fault So Energy since I have…

I cannot fault So Energy since I have been a customer I have been offered fixed prices twice now and I have taken up the offer with no hesitation, if I do have a gripe then it's them pushing smart meters which I don't want I have had calls from advisors pushing this and I have politely refused I am capable of reading the meters thank you

Date of experience: May 21, 2025

M
5 out of 5 stars

Apart from advantages of green energy…

Apart from advantages of green energy it is SO helpful to get monthly energy costs with no hassle

Date of experience: May 21, 2025

c
4 out of 5 stars

helpful staff & competitive pricing

helpful staff & competitive pricing

Date of experience: May 21, 2025

LF
5 out of 5 stars

It was very easy and straightforward to…

It was very easy and straightforward to renew the contract.

Date of experience: May 21, 2025

AF
4 out of 5 stars

The chance to lock in advance

The chance to lock in advance, the price given looked probably unbeatable so locked in for 2 years and this was before Martin Lewis's Money Show so I now know it's competitive!

Date of experience: May 21, 2025

P
5 out of 5 stars

Always easy to submit a reading

Always easy to submit a reading. Detailed monthly bills. Clear description of new tariffs and easy to chose.

Date of experience: May 21, 2025

CK
5 out of 5 stars

The problems solved quickly /…

The problems solved quickly / efficiency Just an admin our old address shown as the billing , now corrected Thankyou , lizzy

Date of experience: May 21, 2025

K
5 out of 5 stars

I have been with SO energy for a number…

I have been with SO energy for a number of years and find their pricing fare and competitive to other providers. I am always provided with timely offers to choose from and never feel pressured

Date of experience: May 21, 2025

DC
5 out of 5 stars

Great customer service

Great customer service

Date of experience: May 21, 2025

l
1 out of 5 stars

not able to recommend this company as…

not able to recommend this company as my daughter is neurodiverse and this company were aware of this at the time we start up her account they do not deal with this and just cause more issues Staff are unhelpful name of the member of staff is Saun

Date of experience: May 21, 2025

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