Uncomplicated clear and easE for several yearsβ¦
Weβve used So Energy for several years now. Itβs straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated
4.4
Great
999 reviews
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Review summary
So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Live chat
Bring able to do live chat helped immensely, Neha was very helpful.
It was easy to follow and why change itβ¦
It was easy to follow and why change it you are satisfied with the service offered
Easy to renew
Easy to renew
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.so.energy
All reviews
999 total β’ Write a review
Showing 881 - 890 of 995 reviews
DC
No need to change
Iβve been with SO for a while now and when I compared prices for my renewal they came out cheaper. Iβve always been happy with them.
Date of experience: May 22, 2025
s
stephanie
US
The speed of response was impressive.
Most important for me was the speed with which my requests and queries were dealt with. Also the courtesy and consideration shown when explaining the various tariffs and helping me make the right choice for me at this time. I shall be mortified if they were AI! ππ
Date of experience: May 22, 2025
cd
Really easy to deal with and made myβ¦
Really easy to deal with and made my move simple thanks again
Date of experience: May 22, 2025
RG
The company are helpful and competitive.
The company are helpful and competitive.
Date of experience: May 22, 2025
JL
DISGRACEFUL CUSTOMER SERVICE
Acc no 00528560, complaint ref 6506486 When i recently sold my flat and cancelled my energy account with so energy they had the nerve to withhold my Β£495 credit and challenged why it had built up despite informing them numerous times that the flat had been vacant for several months they withheld MY money for nearly 2 mths causing real distress to me and my pregnant partner i eventually informed the energy ombudsman and the payment was paid immediately with an apology for the distress A few weeks ago so energy agreed to pay me Β£50 in compensation which again they are withholding despite my email on 6/5/2025, which they have not replied they never make an effort to contact you and i had to ring several times to be given the same excuses that caused the initial problem ,i now have made another approach to the ombudsman, basically dont use this company if you want any decent service they are a disgrace and an embarassment to the energy industry Mr Philip Longstaff. I have now been contacted by will at so energy and finally got an explanation as to why the issue has arisen no explanantion as to why they don,t answer my emails at lease 3 since 6/5/25 this would have avoided me having to place this review i have no issue with their excellent value and tarif options but their communication process should really be addressed
Date of experience: May 22, 2025
SN
S NORRIS
US
Consistently helpful staff
Consistently helpful staff. Always listen and let you decide what you want. Very helpful as usual. Can't see why a small few seem to have problems. Been an SO customer for a good few years now, and never had an issue or cause for complaint. If I've ever had an issue, it's always been resolved to my total satisfaction, usually without having to make a second call.
Date of experience: May 22, 2025
LW
smart meter fitting
do this company know what they are doing . Having a meter fitted on the 23rd May was booked a few weeks ago , just few mins ago got another call (Ryan( this 4th call in the last week to book it in to be fitted , They not very customer focused company
Date of experience: May 22, 2025
MM
Electric & Gas renewal experience
The easy way it was to renew and everything about it was explained. When I asked questions about each account availability and price.
Date of experience: May 22, 2025
Jf
My Gas & Electric.
Been with this company (So Energy) for a number of years now & I was coming to the end of my contract, I received a call from them & after a short discussion & all was made clear I signed up for another year, very easy & no fuss.
Date of experience: May 22, 2025
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