Review summary

So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

Uncomplicated clear and easE for several years…

We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated

JL
Live chat

Bring able to do live chat helped immensely, Neha was very helpful.

A
It was easy to follow and why change it…

It was easy to follow and why change it you are satisfied with the service offered

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All reviews

999 total β€’ Write a review

Showing 821 - 830 of 995 reviews
K
5 out of 5 stars

So Energy - Affordable and renewable energy

Price comparison revealed I was better off staying with So Energy. And I am so happy that the energy I used is from renewable sources.. Win/win. Xx

Date of experience: May 25, 2025

J
5 out of 5 stars

The operator was helpful and…

The operator was helpful and knowledgeable. The change to the new tariff was explained and done quickly

Date of experience: May 25, 2025

G
4 out of 5 stars

Easy to check alternative options

Easy to check alternative options, and quick to renew.

Date of experience: May 25, 2025

k
1 out of 5 stars

AVOID

AVOID! I had some queries regarding the amounts as they seemed high, we experienced some financial difficulty so reached out for help. Been trying since October but they ignore every single email and can't get through on the phone, but sending constant stream of letters and emails threatening action against us without any attempt to talk to me! In response to your reply.. my partner whose name is on the account has also tried contacting you!

Date of experience: May 25, 2025

A
1 out of 5 stars

They think they are above the law

They think they are above the law. I raised a complaint which they ignored. The complaint has now gone to the energy ombudsman and they are still ignoring me.

Date of experience: May 25, 2025

GB
5 out of 5 stars

Just switched to fixed tariff

I have just changed gas & electric accounts to a 2 year fixed - So Clove. I found he experience very easy. I found the prices similar to others but have the peace of mind that I am not switching suppliers.

Date of experience: May 24, 2025

MC
5 out of 5 stars

Very friendly staff

Very friendly staff, sorted out my problem. Only shortfall is getting through on the phone.

Date of experience: May 24, 2025

bm
5 out of 5 stars

Just totally satisfied to stay with S/O…

Just totally satisfied to stay with S/O .

Date of experience: May 24, 2025

M
4 out of 5 stars

Very informative

You explain the figures well and the savings that can be made while continuing with renewable energy

Date of experience: May 24, 2025

CH
5 out of 5 stars

So Energy So good!

Just renewed with So Energy. Got a good fixed tariff. Very pleased, they are a great renewable energy company.

Date of experience: May 24, 2025

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