Review summary

So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Uncomplicated clear and easE for several years…

We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated

JL
Live chat

Bring able to do live chat helped immensely, Neha was very helpful.

A
It was easy to follow and why change it…

It was easy to follow and why change it you are satisfied with the service offered

Company details

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All reviews

999 total • Write a review

Showing 831 - 840 of 995 reviews
GL
5 out of 5 stars

Very easy to set up online

Very easy to set up online, have used for last 3 years.

Date of experience: May 24, 2025

A
5 out of 5 stars

Always happy with service

Always happy with service

Date of experience: May 24, 2025

LT
4 out of 5 stars

Easy, fair, sustainable

Easy to manage account, fair price, focus on sustainable energy supplies. At renewal point would be good to be able to see how current tariff compares with all others at a glance without having to flip back and forth

Date of experience: May 24, 2025

K
4 out of 5 stars

Fixed rate tariff renewal

The renewal process was fully explained in the email and the change over was successfully completed in a few minutes

Date of experience: May 24, 2025

ST
2 out of 5 stars

Poor response

Very slow responding to emailed questions. Last response took over 6 weeks.

Date of experience: May 24, 2025

PH
5 out of 5 stars

Easy to deal with and prices are always…

Easy to deal with and prices are always competitive

Date of experience: May 24, 2025

Ah
3 out of 5 stars

I emailed so energy on 10th of May…

I emailed so energy on 10th of May regarding my latest bill, i asked if someone could have a quick look, still waiting on reply, apart from this one time they've been great

Date of experience: May 24, 2025

JA
5 out of 5 stars

Easy to access my account

Easy to access my account, information seems to be good and honest.

Date of experience: May 24, 2025

PH
5 out of 5 stars

Good Experience

The tariff renewal options available were clearly explained and it was easy to make a decision.

Date of experience: May 24, 2025

M
5 out of 5 stars

Very happy with the service and…

Very happy with the service and excellent renew price

Date of experience: May 24, 2025

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