Uncomplicated clear and easE for several years…
We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated
4.4
Great
999 reviews
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Review summary
So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Live chat
Bring able to do live chat helped immensely, Neha was very helpful.
It was easy to follow and why change it…
It was easy to follow and why change it you are satisfied with the service offered
Easy to renew
Easy to renew
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.so.energy
All reviews
999 total • Write a review
Showing 41 - 50 of 995 reviews
WG
Easy to keep on track
Easy to understand monthly statements online and then to submit meter readings to check and keep on track with gas and electricity usage and bills.
Date of experience: July 16, 2025
AB
Very polite and helpful on the phone…
Very polite and helpful on the phone and Phone me I didn't have to phone them which I prefer.
Date of experience: July 16, 2025
R
Rhiannon
US
Unprofessional in all aspects
I had an account with So Energy at a newly purchased property for a grand total of 3 days. For this 3 day period my final bill was over £300 for electricity. Gas was also incorrect but nowhere near the comical amount of electricity they were attempting to charge me for. Obviously a ploy by the company where they hope people are too lazy to check the amount on the closing final bill as no accurate algorithm or common sense would dictate that £300 of electricity could be used across 3 days - ESPECIALLY as I was not living in the property yet. When I politely complained about this I got no apology beyond "speak to your current energy provider". I.E. "It's not our problem." Octopus Energy resolved this for me swiftly. When initially speaking to a staff member of So Energy - they were the most apathetic American I have ever spoken to. I felt like I was a massive inconvenience to her day and had no faith in her providing an accurate or efficient level of service. She sounded like she'd rather saw her own leg off than speak to me. Overall I would never use or recommend this company.
Date of experience: July 16, 2025
M&
" Success at long last"
This time the matter has finally been sorted out but it has taken 2 phone calls and several emails going back to my original complaint in Oct.24 for you to conclude what should have been a simple matter.
Date of experience: July 16, 2025
Lg
The company ok with all that I require…
The company ok with all that I require regarding my energy bills
Date of experience: July 16, 2025
DW
So Strightforward.
So Straightforward. Easy to understand options and a fair price quoted.
Date of experience: July 16, 2025
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