Review summary

So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

RW

Rosemarie White

5 out of 5 stars
Uncomplicated clear and easE for several years…

We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated

JL

Jak L

5 out of 5 stars
Live chat

Bring able to do live chat helped immensely, Neha was very helpful.

A

Ann

5 out of 5 stars
It was easy to follow and why change it…

It was easy to follow and why change it you are satisfied with the service offered

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All reviews

999 total • Write a review

Showing 31 - 40 of 995 reviews
AG
5 out of 5 stars

So Energy provides a great service and…

So Energy provides a great service and so easy to communicate with. On renewing my contract they are not the cheapest provider on the comparison website but from experience I prefer to choose service over cost. A choice of contracts are offered at point of renewal. Receiving regular updates on electricity supply and status on my account, reminders to provide meter readings easily, and have been easy to contact in person should I need to ask anything. I am pleased to renew with So Energy again.

Date of experience: July 17, 2025

D
4 out of 5 stars

why are they pushing to renew and there…

why are they pushing to renew and there is still 50 days left on my account and the calls show on my phone as suspected spam lol

Date of experience: July 17, 2025

P
5 out of 5 stars

Very clear and easy to change tariffs

Very clear and easy to change tariffs

Date of experience: July 17, 2025

WH
4 out of 5 stars

Helpful agent

Helpful agent, clear information Never give five as always room for improvement

Date of experience: July 16, 2025

MJ
5 out of 5 stars

Never had a problem with this company

Never had a problem with this company. If I have to contact for any reason it's dealt with promptly

Date of experience: July 16, 2025

hs
5 out of 5 stars

rate is affordable and staff are lovely…

rate is affordable and staff are lovely and helpful.

Date of experience: July 16, 2025

ML
3 out of 5 stars

Agent was brilliant but trying to get…

Agent was brilliant but trying to get to the agent was painful

Date of experience: July 16, 2025

AB
5 out of 5 stars

Reasons for renewing

I renewed my contract with So Energy because the people you talk to are friendly and helpful, the administration is efficient and the rates are competitive.

Date of experience: July 16, 2025

MG
5 out of 5 stars

prompt service when I requested a…

prompt service when I requested a refund.

Date of experience: July 16, 2025

L
5 out of 5 stars

It was so easy to change my tariff and…

It was so easy to change my tariff and I think it is brilliant for the heads up

Date of experience: July 16, 2025

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