Uncomplicated clear and easE for several years…
We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated
4.4
Great
999 reviews
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Review summary
So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Live chat
Bring able to do live chat helped immensely, Neha was very helpful.
It was easy to follow and why change it…
It was easy to follow and why change it you are satisfied with the service offered
Easy to renew
Easy to renew
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.so.energy
All reviews
999 total • Write a review
Showing 21 - 30 of 995 reviews
MD
Very easy
Very easy, all the info is there and it is a good choice
Date of experience: July 17, 2025
JM
Tariff switch for existing customer
After initial very frustrating difficulties with the website and customer service phone line, I eventually got in touch with a difference customer service officer who was excellent and sorted out our switch to the new tariff. If I could split my rating, initially it would be one star at best, but then I managed to speak to someone else who thoroughly deserved a 5*
Date of experience: July 17, 2025
JS
The young man who called me was very…
The young man who called me was very pleasant but talked very quickly and I had difficulty understanding him because of his accent
Date of experience: July 17, 2025
LW
Actually the best energy supplier
Actually the best energy supplier
Date of experience: July 17, 2025
AH
Low Fixed Duel Fuel prices I can depend on.
I get monthly reminders to submit my meter reading(s) for my low priced fixed rate Dual fuel to ensure up to date accurate Bill's. Very pleased with last years tariff prices. Have just renewed next 12 months fixed rate Dual Fuel Deal. Would certainly 100% recommend So Energy, they keep you well informed (Including your rights should you want to leave for any reason).
Date of experience: July 17, 2025
GD
A complete customer care shambles.
From 2 weeks before I moved, I phoned SO Energy twice to tell them my plans and of my desire to remain an SO Energy customer. I heard nothing further. Then after my move, I spent many hours (and I mean that) over several days ‘talking’ to your robotic chat system, which I found to be so frustrating and useless. At one stage, it kept saying that it didn’t recognise my postal code ( said it was invalid)! To be honest, at that stage I was wondering why I was choosing to stay with SO Energy. Then, yesterday afternoon came a beacon of light in the form of a customer advisor named, I think , Yasrh. He was absolutely brilliant. Please promote him, give him a better paid job training all the other useless customer advisors I encountered and to oversee the overhaul of your current robotic chat system. I would love to know what action you take as a result of these comments.
Date of experience: July 17, 2025
AP
They made it easy to accept the new low…
They made it easy to accept the new low tariffs and were very helpful and polite. Many thanks
Date of experience: July 17, 2025
SB
Tariff’s explained well
Tariff’s explained well. Reasonable rates . Easy to get through on phone .
Date of experience: July 17, 2025
SB
So Energy showed me the best energy…
So Energy showed me the best energy tariff
Date of experience: July 17, 2025
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