So Energy
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A complete customer care shambles.
From 2 weeks before I moved, I phoned SO Energy twice to tell them my plans and of my desire to remain an SO Energy customer. I heard nothing further. Then after my move, I spent many hours (and I mean that) over several days ‘talking’ to your robotic chat system, which I found to be so frustrating and useless. At one stage, it kept saying that it didn’t recognise my postal code ( said it was invalid)! To be honest, at that stage I was wondering why I was choosing to stay with SO Energy. Then, yesterday afternoon came a beacon of light in the form of a customer advisor named, I think , Yasrh. He was absolutely brilliant. Please promote him, give him a better paid job training all the other useless customer advisors I encountered and to oversee the overhaul of your current robotic chat system. I would love to know what action you take as a result of these comments.