Uncomplicated clear and easE for several years…
We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated
4.4
Great
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Live chat
Bring able to do live chat helped immensely, Neha was very helpful.
It was easy to follow and why change it…
It was easy to follow and why change it you are satisfied with the service offered
Easy to renew
Easy to renew
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.so.energy
All reviews
999 total • Write a review
Showing 11 - 20 of 995 reviews
MC
Went on to organise fixed rate for year…
Went on to organise fixed rate for year and Jenny was extremely helpful. She did offer 1 or 2 year fixed and gave me all rates. Opted for one year fixed. Jenny was very patient and explicit which I truly appreciated.
Date of experience: July 18, 2025
CC
Customer Care team cares
Will from the customer care team has been very good in resolving my issues. I certainly recommend Will and any colleagues like him.
Date of experience: July 18, 2025
J
JD
US
Appalling customer service
Edit on 18th July: There is, in fact, no email from Max, or anyone else from So Energy. My rating stands. Appalling. I am extremely disappointed with the customer service I’ve received. I simply wanted to transfer my online account to my husband’s name, but was told we’d need to complete a "move out" form, despite the fact that we are not moving! This process felt unnecessarily complicated, so I decided to leave the account in my name and allow my husband to use my login details instead. To my surprise, I was then charged an early exit fee (£100) and my account was marked as "sorry you are leaving us", despite never requesting to cancel the service. This happened at the end of May/beginning of June 2025. Since then, I have contacted customer service twice to clarify that we are not moving and to request the cancellation of the "move out" and the associated early exit fee. Each time, I was assured the issue had been resolved and the refund would be processed. As of today (18th July), no refund has been issued and the account still incorrectly shows that we are leaving. The customer service experience has been appalling, repeated empty promises with no actual follow-through. It feels like advisors say whatever is necessary to end the chat, without actually taking action. Incredibly frustrating and disappointing.
Date of experience: July 18, 2025
SL
Biggest mistake transferring to So…
Biggest mistake transferring to So Energy. I read reviews and must say very impressive. Not good for me. The transfer appeared faultless or so it seemed. Then a month after the transfer my old energy supplier billed me for my month of electricity - So Energy had not checked the address correctly and I was being supplied for my Gas but not my electricity. I wanted one Energy provider to do both utilities ( makes sense) Now I have had to sit and make 4 phone calls to sort out this mess- who knows whose bill I’ve been paying??? Hopefully this will be resolved- who knows
Date of experience: July 18, 2025
CJ
Very helpful Thank you for phoning me…
Very helpful Thank you for phoning me and helping me
Date of experience: July 18, 2025
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