Support
Snellers in Hampton, in particular Ross, have been extremely helpful and supportive in the sale of a property and guided us through the process extremely professionally thanks to Andy as well
4.7
Excellent
304 reviews
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💬Hasn't replied to negative reviews
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Review summary
Snellers Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Thanks
Thanks, Shaun Brayshaw (from Snellers), for your help with the tenancy at Kingston Upon Thames. Great experience in check-in/check-out. And quick release of deposits with no trouble. Best wishes for you and your team.
Great professional service
Great professional service from George and Gareth who put the client first.
Prompt and efficient
Property managed by Snellers and recently Shaun has taken a lead role as our point of contact. In the short time Shaun has been overseeing the management of the property, he has been efficient and dealt with matters in a timely manner. We hope this continues going forward and look forward to a long, mutually beneficial working relationship.
Company details
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Contact info
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Website
www.snellers.co.uk
All reviews
304 total • Write a review
Showing 151 - 160 of 300 reviews
A
Alexis
US
Sophie Sheppard: the renter’s best friend…
Sophie and Bethany have been a brilliant support to my husband and I whilst in a 7 year let in a property they manage. Initially we were given a designated agent to contact and that seemed to change all the time. But in recent years Sophie and Bethany have been managing the lets and things have greatly improved, due to that consistency of care. Sophie in particular has been great - she knows us now and the quirks of the Victorian property itself and the ins-&-outs such a period property can have. Sophie has never left us in limbo and has always moved on things quickly and helped our landlady keep this Victorian lady still standing & comfortable. As lifelong renters we have experienced many ups and downs with agencies, but Snellers has by far and away been the best we’ve had. If we weren’t moving out of the area, we would have looked to move into another of their managed properties going forward, as a result of the service and support we’ve received as renters. Consistency and good support are rare in letting agencies, but Sophie & Bethany & their team have managed it consistently for us in our time as their tenants.
Date of experience: October 11, 2023
st
Subject: Compliment for Sophie's Outstanding Service
I would like to extend my heartfelt appreciation for Sophie's exceptional dedication. Sophie's commitment to delivering outstanding service is truly commendable. Her responsiveness and willingness to go the extra mile to address tenant issues have not gone unnoticed. I want to express my sincere gratitude to Sophie for her remarkable efforts in ensuring tenant satisfaction and maintaining a high standard of service.
Date of experience: October 11, 2023
DZ
Sophie Sheppard - Senior Property Manager
For well over a year now Sophie Sheppard has been my property manager, managing one of my condos in Hampton. Recently, i decided to put the property on the market, which at the time i did not realize the issues that would surface regarding my long-term tenant and the following sale. I have to say i am truly blessed to have had Sophie in my camp. She has been a very proactive property manager that makes sure nothing slips through the cracks on both the owner and tenants' side, from rent issues, property maintenance issues to basic well being of the tenant. I travel a lot for work, so i can be assured that when Sophie emails me, it's about something i need to deal with. Sophie's emails do not just dump the problem in my lap to sort out, she provides probable solutions and ways forward to solve whatever issue is at hand. More recently as previously intimated, Sophie was a godsend, with respect to relocating my tenant (including court proceedings) and finalizing the condo for handover to the new buyer. I have never physically met Sophie, but dealing with her has been an actual pleasure. She is always polite, attentive and knows her stuff. A real pleasure to have her in my team, so to speak! There is not a lot more that i can add here except - Thank you Sophie, for everything - your advice, your actions and making me feel that my property is / was in very good hands.
Date of experience: October 10, 2023
MM
Priya has been absolutely amazing
Priya has been absolutely amazing! She went above and beyond to find my parents their dream property and made sure that we secured it. Her assistance has made the entire process so much easier and stress-free. I highly recommend her to anyone looking to buy a new home. Thank you so much, Pyria! I would recommend her to anyone who is looking to buy a new home. Thank you so much, Priya!
Date of experience: September 19, 2023
MM
On our side....
Snellers letting department at Teddington have done a great job for us over 8 years. Attentive and great service.
Date of experience: August 14, 2023
ED
I had a blast experience with the…
I had a blast experience with the Sneller team during the renting process. They are such an excellent team, so welcoming and friendly. I appreciate Matthew Ross's receptivity and support during the process. I will happily recommend Snellers Estate Agency.
Date of experience: July 20, 2023
AC
Amazing supportive team
Matthew was absolutely amazing. Really helpful booking viewings and taking in account our busy schedule. We felt really supported and constantly being updated during the selection and checks period. I would absolutely recommend this agency, Matthew was the one we spoke the most but everyone was very friendly and polite. Thank you very much for helping us find our new home
Date of experience: July 17, 2023
J
Jo
US
Avoid Twickenham Snellers at all costs
Avoid Twickenham Snellers at all costs. We’re currently going through an end of tenancy dispute after only renting for 3 months. We had to end the tenancy early due to mould in the bedroom which was making us ill. We had spent a month sleeping in the lounge and they had no interest in sorting the mould, even though their expert said it was the worst he had seen and the wall needs rebuilding, they even had the cheek of saying that it will likely be an issue for the next tenant by Kieron. They don’t care at all about people! From day one it was a disaster. We turned up to a very dirty flat, storage cupboard full of boxes and many other items leftover from the previous tenant. We couldn’t move our own items in until a WEEK later than planned and I was called difficult by Kieron for insisting that the 20 large boxes be moved sooner and asked if some of the old furniture could be moved out. We were told we had the option of fully furnished or not but we had no idea what would stay and they had no idea as the previous tenant had vanished. Eventually we had no choice but to move in without the storage space which was really difficult. The inventory report for check-in, once we finally received it, listed the words grubby, dirty, dusty, scratches, mould, well over a hundred times and we sent numerous emails asking for things to be fixed, despite the flat being dirty upon our arrival they are now trying to take over £200 for a professional clean from us! We had no keys for our mailbox for weeks, they didn’t help us to sort this out at all, there happened to be a handyman in the building helping with a general issue who helped us out. We had to buy our own key to gain access to do a meter reading and we also had to get a extra front door keys made for ourselves and the agency as they only had one set. The curtains had mould on them, there was so much dust behind the radiators it was disgusting and we spent hours cleaning the walls which were covered in grime and marks plus scraping black grime off around the oven. Once the storage boxes were removed that then revealed a mouldy carpet and pipes and dirty walls which we scrubbed ourselves. As well as trying to get us to pay them for a professional clean they are also now trying to claim that we owe them £25 toward a cracked tile which is shown in the check in report, £25 for a loose kickboard..which was already loose when we arrived, £25 for scratches on the floor which is covered in marks which is mentioned in the check in, £25 for a greasy door when we moved in there was thick grease everywhere. It’s clear that they keep any money they take from tenants for processional cleans for themselves and do not pass the benefits of a clean on to the tenant. It was the worst 3 months of renting in London I’ve ever had after ten years with no experience like this before. They released us from the tenancy early with two months notice but due to sleeping in the living room to avoid the mould and them clearly having no interest in resolving the issue while we were there, we had no choice but to move out early. We’ve been out of the flat for over two months now and it feels like the nightmare with this company continues as they are dragging us into a tenancy dispute for the clean and ridiculous items they’re charging us for. The biggest regret was not turning around on day one and getting out of the tenancy then but as they well know it’s incredibly difficult to find a place to live and with a short turn around so we were stuck with this dirty mouldy flat! If you listen to one review let it be this one, Snellers are fraudulent liars, they will knowingly lie about damage and cleaning to take every penny they can from you and if you have the audacity to challenge them they will blame you and drain every ounce of spirit out of you by passing you around various staff who tell one conflicting lie after the other, to the extent that when Kieron was chasing us for a bill we had already paid I asked about the deposit return and the response was ‘not my problem’. An absolutely soulless company.
Date of experience: July 1, 2023
S
Smit
US
Snellers Estate Agents - Twickenham
Martin, the manager, and Karla and Ian on his team, have been fantastic! It really does make a difference when buying a property as it's such a stressful time! Why can't other estate agents be more like them??? Thanks, guys. Jessica
Date of experience: May 30, 2023
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