Snap Rentals

4.747241725175527 out of 5 stars
4.7
Excellent997 reviews

TrustScore

4.7
4.747241725175527 out of 5 stars
Excellent
5 out of 5 stars
855
4 out of 5 stars
85
3 out of 5 stars
26
2 out of 5 stars
9
1 out of 5 stars
22
997 reviews in total

Review summary

Snap Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great service

Great service, quality vehicle, easy processes.

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

BEST EXPERIENCE This was our first time booking with them & the process was so simple & they delivered with amazing ser...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Car was great

Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get trans...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great wee car and adequate service

Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was...Read more

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0
🔥 High engagement

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S ALAIMALO
S ALAIMALO
1 reviews
5 months ago
5 out of 5 stars

Rent from them (:

Quick and easy no issues staff was kind

Helpful?
Ivan
Ivan
1 reviews
5 months ago
5 out of 5 stars

Very happy with car rental

Easy pick up from airport, good car that I was given and good customer service.

Helpful?
Home project
Home project
1 reviews
5 months ago
5 out of 5 stars

Price of rental although seasonal

Price of rental although seasonal Friendly service Discount for loyalty although could be higher

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Mattis Shaw
Mattis Shaw
1 reviews
5 months ago
5 out of 5 stars

Awesome experience recommend highly!

Awesome experience recommend highly!

Helpful?
5 months ago
5 out of 5 stars

Great experience with Snap!

Great experience with Snap! I love the quick systematic way of getting the car. Very quick no hassle. Worth the money you paid for. Amazing cars. Well maintained.👍🏻

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Sunil
Sunil
1 reviews
5 months ago
5 out of 5 stars

I have been using snap for last 5 hears…

I have been using snap for last 5 hears or so and have enjoyed there customer service and there great vehicles Keep up the great work

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Nancy
Nancy
1 reviews
6 months ago
5 out of 5 stars

First ever good experience with rental…

First ever good experience with rental car company! Such nice staff, easy, no unnecessary waiting, well done, much better than Go Rentals !!

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Kim Laing
Kim Laing
1 reviews
6 months ago
5 out of 5 stars

Snap made renting a car super easy …

Snap made renting a car super easy for pick up & drop off, providing a shuttle service to & from the airport was excellent. The car I had was fantastic and made my stay away just that much better. The staff were super friendly and really helpful. Will definitely be using these guys again, can’t recommend enough.

Helpful?
customer
customer
1 reviews
6 months ago
5 out of 5 stars

Great company and great experience

Great company and great experience, second time using their service and for sure I’ll be back.

Helpful?
Marco Cetina
Marco Cetina
1 reviews
6 months ago
5 out of 5 stars

They are amazing

They are amazing

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Nikayla Daley
Nikayla Daley
1 reviews
6 months ago
5 out of 5 stars

Snap Rentals 100 Stars!!!!

Snap Rentals - I would give them 100 Stars if I could. The service was amazing from booking online to the car being so absolutely perfect!!! So perfect that we went to buy the same make & model 😁 it drove so beautifully. We needed the car as ours had a michanical issue, we took it on a trip for sports - it was perfect but we needed to extend as we stayed away extra nights. Snap were so patient & great customer service. So so so grateful!!!!

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Dennis
Dennis
1 reviews
6 months ago
5 out of 5 stars

Value for money, good reliable rental

Arrived at their pickup point without having contacted them. As they were there dropping off another couple it was no problem to them to load our bags in the van and take us to the office. The office person was also very efficient, friendly and extremely helpful. Put the back seat down for us, put the bags in the car and mentioned they had already taken photos of any scratches but we also needed to do the same. On delivering the car back, once again the staff were helpful and friendly. Renting the car was also great value for money. A good reliable car to travel around NZ. Perfect size for the two of us and two suitcases. Would recommend them and also would use them again.

Helpful?
customer
customer
1 reviews
6 months ago
5 out of 5 stars

Friendly staff

Friendly staff, had to change drop of time while i was renting and was no problem and all. Only thing i would mention is relatively expensive insurance

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customer
customer
1 reviews
6 months ago
5 out of 5 stars

Smooth transaction and friendly staff

Smooth transaction and friendly staff. Shout out to Luke in Queenstown branch for his assistance.

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Melissa Luke
Melissa Luke
1 reviews
6 months ago
5 out of 5 stars

Fantastic service!!

Fantastic service right from booking online, checking in online to in person at pick up and drop off in person and shuttle service. Loved the option of being able to select full service, gave me peace of mind whilst I was driving. Will definitely be using SNAP again. Budget friendly :)

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customer
customer
1 reviews
6 months ago
2 out of 5 stars

Disappointing Experience with the Rental Car

The check-in process was smooth, and the staff were friendly and helpful. I also appreciated the convenient transportation from the airport to the rental location. However, the car itself was a major letdown. It had a very strong, unpleasant odor that made the ride uncomfortable from the start. The smell seemed embedded in the seats and lingered throughout the entire rental period. It really affected the overall experience, and I expected better maintenance and cleanliness from a professional rental service

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customer
customer
1 reviews
6 months ago
5 out of 5 stars

I’ve used Snap Car Rental several…

I’ve used Snap Car Rental several times, and since getting to know them, I haven’t gone with any other company. Their cars are always in great condition, and the staff consistently provide excellent service. The entire process from booking to returning the car is smooth and hassle free. I highly recommend Snap Car Rental for anyone looking for reliability and convenience.

Helpful?
BENNY REYES
BENNY REYES
1 reviews
6 months ago
3 out of 5 stars

The pickup location needs to be…

The pickup location needs to be described better.

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Kyle
Kyle
1 reviews
6 months ago
5 out of 5 stars

First time user…

My first time to use snap was easy and every step was easy from the start to the finish all for the staff I had interaction with where very help full and super friendly would definitely recommend to others

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James
James
1 reviews
6 months ago
5 out of 5 stars

Great service

Great service, easy and great pricing

Helpful?

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