Snap Rentals

4.747241725175527 out of 5 stars
4.7
Excellent997 reviews

TrustScore

4.7
4.747241725175527 out of 5 stars
Excellent
5 out of 5 stars
855
4 out of 5 stars
85
3 out of 5 stars
26
2 out of 5 stars
9
1 out of 5 stars
22
997 reviews in total

Review summary

Snap Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great service

Great service, quality vehicle, easy processes.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

BEST EXPERIENCE This was our first time booking with them & the process was so simple & they delivered with amazing ser...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Car was great

Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get trans...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great wee car and adequate service

Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was...Read more

0
0
🔥 High engagement

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6 months ago
5 out of 5 stars

Quick and easy

Quick and easy that’s all I need to say

Helpful?
Glenda
Glenda
1 reviews
6 months ago
5 out of 5 stars

Easy quick pick up

Easy quick pick up, great shuttle pick up service. Will use again as they out shone other rental companies I've used. Awesome work Snap !

Helpful?
6 months ago
5 out of 5 stars

Loved the car and the shuttle service…

Loved the car and the shuttle service was friendly :-)

Helpful?
Anna & David
Anna & David
1 reviews
6 months ago
5 out of 5 stars

Excellent service

Excellent service, convenient and easy check-in and drop-off process and airport shuffle was great! Would use again next time.

Helpful?
Ken
Ken
1 reviews
6 months ago
5 out of 5 stars

Great, friendly service, great value,

Excellent value. We took the full insurance option, and it was still cheaper than the base offering from the other companies. Sure, the car had done over 100,000 km and had some scratches, but the car ran well and they photograph the car before and after, so no problems there.

Helpful?
customer
customer
1 reviews
6 months ago
5 out of 5 stars

Quick and easy pick up and made it…

Quick and easy pick up and made it soooooo much easier being able to use a debit card ( did have a credit card but didn’t realise when booking it had to be the card I paid with online….hence why the debit card was handy )

Helpful?
Lee Tan
Lee Tan
1 reviews
6 months ago
5 out of 5 stars

Easy to contact for shuttle pick up

Easy to contact for shuttle pick up - quick service. Efficient online communication and telephone service. Friendly receptionist.

Helpful?
customer
customer
1 reviews
6 months ago
5 out of 5 stars

Very helpful and friendly staff

Very helpful staff

Helpful?
customer
customer
1 reviews
6 months ago
4 out of 5 stars

No issues

No issues. Economical

Helpful?
Luke
Luke
1 reviews
6 months ago
5 out of 5 stars

Easy location ti get to with the…

Easy location ti get to with the shuttle bus was in and out within 5 minutes

Helpful?
Isabella
Isabella
1 reviews
6 months ago
5 out of 5 stars

Efficient

Efficient, nice staff and good airport shuttle bus service! Quality of cars is okay!

Helpful?
customer
customer
1 reviews
6 months ago
5 out of 5 stars

The best price in town and a car…

The best price in town and a car exactly the same as what I have at home. Will definitely be a returning customer. Thanks so much

Helpful?
Jae
Jae
1 reviews
6 months ago
5 out of 5 stars

11/10 customer service

Amazing customer service. My wife left her headphones in the rental and we only realised once we got to the airport. Not even 5 minutes had passed after us noticing did we receive a call from James saying they’d be on the next shuttle with Luke. This on top of the already unreal service we received from James made our trip and I’ll always use Snap when we’re in Queenstown because of it. Huge shoutout to James and Luke!

Helpful?
Eleanor Maaka
Eleanor Maaka
1 reviews
6 months ago
5 out of 5 stars

Amazing

Amazing, Highly Highly Recommended A+++ Right From the price communication to vehicle and shuttle van. Definitely keeping Snap rentals as my Go to when I go on holiday.

Helpful?
customer
customer
1 reviews
6 months ago
5 out of 5 stars

I came for my grandnephews funeral and…

I came for my grandnephews funeral and happened to stumble across snap rentals and booked a car with them online it was such an easy process and it helped that I could use my debit card as I don’t have a credit card as most rentals ask for. When picking up the car the process of picking up and drop off the level of service was just awesome and very quick. Will definitely only be using Snap rentals whenever I am in Nz. Thank you. If your looking for car rental I highly recommend Snap rentals 100%

Helpful?
Charlene
Charlene
1 reviews
6 months ago
5 out of 5 stars

The booking was simple and the car was…

The booking was simple and the car was well maintained, fuel efficient and easy to get.

Helpful?
Lachlan
Lachlan
1 reviews
6 months ago
5 out of 5 stars

Service was easy and friendly

Service was easy and friendly

Helpful?
customer
customer
1 reviews
6 months ago
5 out of 5 stars

Everything was easy from pick up to…

Everything was easy from pick up to drop off

Helpful?
chuxuan tay
chuxuan tay
1 reviews
6 months ago
5 out of 5 stars

Great car

Great car, good experience

Helpful?
customer
customer
1 reviews
6 months ago
4 out of 5 stars

Great vehicle for traveling

Great vehicle for traveling apart from the cup holder in the backseat not going down as its handy for placing hot drinks in during long distance travel, we have told the rental place about this and hope it can be fixed other than that all was good.

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