Snap Rentals

4.747241725175527 out of 5 stars
4.7
Excellent997 reviews

TrustScore

4.7
4.747241725175527 out of 5 stars
Excellent
5 out of 5 stars
855
4 out of 5 stars
85
3 out of 5 stars
26
2 out of 5 stars
9
1 out of 5 stars
22
997 reviews in total

Review summary

Snap Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great service

Great service, quality vehicle, easy processes.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

BEST EXPERIENCE This was our first time booking with them & the process was so simple & they delivered with amazing ser...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Car was great

Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get trans...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great wee car and adequate service

Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was...Read more

0
0
🔥 High engagement

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5 months ago
5 out of 5 stars

Awesome staff

Awesome staff, very friendly and efficient.

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Thank you for our rental

Thank you for our rental. There was no problem with our travelling around. I will recommend it to our friends

Helpful?
5 months ago
1 out of 5 stars

Our experience with Auckland was to the point that we could never recommend SNAP .

Our experience with Auckland was extremely disappointing and in fact a very poor customer experience . There are a number of emails which Amy has recieved and this has been escalated to her manager . I would appreciate a call 021990123 as I am apart of the travel industry and this would put any customer off from ever using snap -

Helpful?
Tripper
Tripper
1 reviews
5 months ago
5 out of 5 stars

Great

Great customer service, Nice and clean, brand new vichicle makes our trip easy and pleasant. There was deposit 2grant. If you don't have enough budget.. that might be only problem you would have.

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RE
RE
1 reviews
5 months ago
5 out of 5 stars

Great customer service from collection…

Great customer service from collection at airport, at office, through to drop off to airport. Clean car. Newish condition. Thank you.

Helpful?
Alex
Alex
1 reviews
5 months ago
5 out of 5 stars

Great service all round

Great service all round

Helpful?
Maxine
Maxine
1 reviews
5 months ago
5 out of 5 stars

Fast response & easy service,will…

Fast response & easy service,will definitely use again!!

Helpful?
customer
customer
1 reviews
5 months ago
4 out of 5 stars

Great service

Great service, swift easy pickup. The only slight negative is no shuttle to the airport before 8am, not great if you have an early morning flight.

Helpful?
Thomas
Thomas
1 reviews
5 months ago
5 out of 5 stars

Car was super clean

Car was super clean, pick up and drop off was easy. Staff very friendly. I am a first time renter from Snap and will happily return.

Helpful?
Ren
Ren
1 reviews
5 months ago
5 out of 5 stars

Clean and tidy car

Clean and tidy car

Helpful?
Kayla
Kayla
1 reviews
5 months ago
5 out of 5 stars

Friendly staff

Friendly staff, very helpful

Helpful?
Rebs
Rebs
1 reviews
5 months ago
5 out of 5 stars

Value for money and excellent customer…

Value for money and excellent customer service

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Great service

Great service, friendly staff, strongly recommended.

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Was a great check out and check in…

Was a great check out and check in process. Definitely go with the full cover saves a lot of hassle when it came to windscreen chips ect. Staff were friendly and helpful:)

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Great car

Great car, great service, easy transaction

Helpful?
Pei ning
Pei ning
1 reviews
5 months ago
5 out of 5 stars

Fast service ;)

Fast service ;)

Helpful?
Sarah N
Sarah N
1 reviews
5 months ago
5 out of 5 stars

Good experience

Process was easy for pick up and drop off and car was perfect for the entire trip! Recommend and will use again.

Helpful?
customer
customer
1 reviews
5 months ago
4 out of 5 stars

Great friendly and efficient staff

Great friendly and efficient staff. Car collection and drop-off was excellent in terms of timing and service. Only bummer was airport pickup. The snap pickup app was not working + 25 minutes of phone waiting, waiting resulted in a 50-minute wait for shuttle bus in the cold and rain. I just put that down to bad luck. Would use snap again.

Helpful?
5 months ago
5 out of 5 stars

Courtesy n helping

Courtesy n helping

Helpful?
Mon Taake
Mon Taake
1 reviews
5 months ago
5 out of 5 stars

The shuttle service very good and on time and rental very comfortable and smooth.

The shuttle service was awesome as we didn't have to wait more than 5 minutes to pick us up from Queensland airport to pick up our car rental and also when dropping off the car back, we staright away got on the shuttle to catch our flight. The ride experience with the Mitsubishi Outlander was also comfortable and very smooth. I highly recommend Snap rentals to rent a car for a holiday.

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