Snap Rentals

4.747241725175527 out of 5 stars
4.7
Excellent997 reviews

TrustScore

4.7
4.747241725175527 out of 5 stars
Excellent
5 out of 5 stars
855
4 out of 5 stars
85
3 out of 5 stars
26
2 out of 5 stars
9
1 out of 5 stars
22
997 reviews in total

Review summary

Snap Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great service

Great service, quality vehicle, easy processes.

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

BEST EXPERIENCE This was our first time booking with them & the process was so simple & they delivered with amazing ser...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Car was great

Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get trans...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great wee car and adequate service

Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was...Read more

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0
🔥 High engagement

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Charlene Frey
Charlene Frey
1 reviews
5 months ago
5 out of 5 stars

Fantastic friendly service

Fantastic friendly service, our car was awesome. We will definitely use snap rentals again in the future. We highly recommend 😄

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Casey Morgan
Casey Morgan
1 reviews
5 months ago
5 out of 5 stars

Efficient with a smile

Speedy, friendly and thorough service.

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Jason
Jason
1 reviews
5 months ago
5 out of 5 stars

top notch 5 week hire

Very good customer service and car was tidy. Price was competitive Had a great hassle free experience

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Customer
Customer
1 reviews
5 months ago
4 out of 5 stars

Check in experience was great

Check in experience was great. Awesome customer service, staff were friendly and polite. The shuttle driver that picked us up from the airport was awesome, and very funny. He kept us informed through out our small journey. However, check out experience on 22nd June was terrible, staff barely said a word, not even a smile on their faces. They looked very grumpy, and when asking them a question all we got was a ‘WHAT’. Seemed more interested to be on her mobile phone. The car that we received was fantastic, and the price was definitely reasonable. We will most definitely hire from Snap Rentals again in the future.

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customer
customer
1 reviews
5 months ago
5 out of 5 stars

Great service

Great service, great price

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Chloe
Chloe
1 reviews
5 months ago
5 out of 5 stars

Fast check in and out

Fast check in and out. Quick transfer to airport, car was clean and tidy. Great price

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Vai T
Vai T
1 reviews
5 months ago
5 out of 5 stars

Great experience

First time customer and couldn't be more happier with my experience! Booked online and it was such an easy and smooth process with even better rental prices. Look forward to renting again from Snap

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Jo
Jo
1 reviews
5 months ago
5 out of 5 stars

Snap is always my first option when I…

Snap is always my first option when I need a car either for a day or a short holiday in AKL. Price is good, car is nice, service is quick and smooth, love the shuttle drive Jo.

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customer
customer
1 reviews
5 months ago
5 out of 5 stars

Quick and easy transfer from the…

Quick and easy transfer from the airport. Friendly crews.

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customer
customer
1 reviews
5 months ago
5 out of 5 stars

Excellent service and vehicle

Excellent service and vehicle

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John Marsters
John Marsters
1 reviews
5 months ago
5 out of 5 stars

Communication was great

Communication was great. Pick up from airport to car rental and return was great.

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Diane
Diane
1 reviews
5 months ago
5 out of 5 stars

Awesome service

Awesome service

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Nick
Nick
1 reviews
5 months ago
5 out of 5 stars

Everything about the process was easy

Everything about the process was easy: Booking, picking-up, dealing with staff etc

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Danny Lim
Danny Lim
1 reviews
5 months ago
5 out of 5 stars

Snap rental are very accommodating…

Snap rental are very accommodating especially due to our delayed flight time, we reached the collection after 8pm, however snap will still assigned their partner to release our cars.

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customer
customer
1 reviews
5 months ago
5 out of 5 stars

No fuss

No fuss. That was good!

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customer
customer
1 reviews
5 months ago
5 out of 5 stars

Great customer service

Great customer service. Easy collection and drop off and great price. Will definately hire again!

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customer
customer
1 reviews
5 months ago
4 out of 5 stars

Thank you

On time and friendly pickup driver

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Grace.I
Grace.I
1 reviews
5 months ago
5 out of 5 stars

HIGHLY RECOMMEND!!!

My experience from the time I walked into their office to pick up the car I hired was immaculate I was greeted with a big smile, such enthusiastic customer service. Went through Terms & conditions like a breeze, got the keys handed over in a jiffy and I was on my way but what made my experience ultra amazing was that I hired a older year of the car I wanted but Snap Rentals went above and beyond and gave me the latest 2024 model to use instead. Nice clean and beautiful to drive. Returning the vehicle was also easy peasy. Will definitely be using snap rentals for future hire. Many thanks to the Auckland airport branch.

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Anton Edwards
Anton Edwards
1 reviews
5 months ago
5 out of 5 stars

I found SNAP real easy to deal with

I found SNAP real easy to deal with. Good value for money. The vehicle exceeded my expectations. The only minor experience was that there were no floor mats in the vehicle which required me to constantly vacuum over the 14day hire, apart from that, all was excellent.

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Jessie
Jessie
1 reviews
5 months ago
5 out of 5 stars

Great car with lots of room

Great car with lots of room and good service from the team at snap

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