Snap Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about communication and customer service.
I have been using Snap since they bought out U Save and they have always provided excellent service at a great price. The access to cars and timing to get to and from the airport make my trips to Auckland worth while as I provide personal development training for schools without big budgets. So using Snap helps make that viable.
Our rental was until 8pm of the day. We reached the Auckland Airport depot to return the car at around 7:50 PM, just a few minutes before closing time. The staff informed us that there were no more shuttle buses to the airport for the day, as the last shuttle had already left at 7:45 PM. We were completely shocked to hear this—and even more surprised when the staff told us to book an Uber ourselves at our own cost. Great, $13 spent for a 3-minute ride. The staff had never informed us about the 7:45 PM shuttle cut-off when we picked up the car. Their website clearly states that the depot operates until 8 PM, with shuttle service available during operating hours. This is totally unacceptable. Throughout the return process, the staff had not welcome or greeted us with a smile face, that even pissed us. Car condition was so-so and chipped windscreen. We will definitely not use Snap again.
Very helpful and supportive staff. Neat and Clean cars.
Very reliable and very responsive in emails considering I'm a foreign tourist! Car is well maintained, clean and no hassle in pick-up in Christchurch and drop-off in Queenstown. The airport shuttle to the office branch is also helpful, waiting time was only 5mins. Thank you
Great pick up and drop off. All went super smooth and car was impeccable.
Great value for money, Great to have the shuttle access etc. awesome stuff.
Quick and friendly
Great fast service, clean car and easy pickup and drop off from the airport.
Easy pick up drop off
The service was really good! The car smelled like it had been smoked in, yuk!
Easy & affordable. Lovely staff every step of the way. Thanks!
Lovely and efficient staff. Excellent price and car was perfect for what we needed. Shuttle to the depot from the airport and vice versa super easy!
Very good services staff is very friendly
Queenstown branch team are so helpful and knowledgeable. Friendly and easy to deal with. Thank you
The cars are old, but the prices are cheap.
Good service
Great service, thank you!
The drivers of the van/shuttle were fabulous, very friendly and engaging. The front counter staff were a mixture, one was nice, the other was a robot with no feelings. The checking in process was hampered by it not being clear how much insurance was prior to hiring. The car was damaged prior to me hiring and no mention was made. Check out was a breeze, but very little communication about where to park was given.
easy experience
Staff was awesome, care was clean and had no issues. They did a quick check after drop off. I was in a rush and forgot some things, was lucky to be able to take shuttle and retrieve items!
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