Snap Rentals
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Beware of Early Shuttle Cut-Off
Our rental was until 8pm of the day. We reached the Auckland Airport depot to return the car at around 7:50 PM, just a few minutes before closing time. The staff informed us that there were no more shuttle buses to the airport for the day, as the last shuttle had already left at 7:45 PM. We were completely shocked to hear this—and even more surprised when the staff told us to book an Uber ourselves at our own cost. Great, $13 spent for a 3-minute ride. The staff had never informed us about the 7:45 PM shuttle cut-off when we picked up the car. Their website clearly states that the depot operates until 8 PM, with shuttle service available during operating hours. This is totally unacceptable. Throughout the return process, the staff had not welcome or greeted us with a smile face, that even pissed us. Car condition was so-so and chipped windscreen. We will definitely not use Snap again.