Snap Rentals

4.747241725175527 out of 5 stars
4.7
Excellent997 reviews

TrustScore

4.7
4.747241725175527 out of 5 stars
Excellent
5 out of 5 stars
855
4 out of 5 stars
85
3 out of 5 stars
26
2 out of 5 stars
9
1 out of 5 stars
22
997 reviews in total

Review summary

Snap Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great service

Great service, quality vehicle, easy processes.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

BEST EXPERIENCE This was our first time booking with them & the process was so simple & they delivered with amazing ser...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Car was great

Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get trans...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great wee car and adequate service

Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was...Read more

0
0
🔥 High engagement

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Filter by rating:
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Good experience

Helpful staff, easy shuttle service to and from ChCh Airport, quality, clean car,good value for money.

Helpful?
Duncan
Duncan
1 reviews
5 months ago
5 out of 5 stars

Pickup and drop off were super easy

Pickup and drop off were super easy, and when I left my jacket on the back seat, they were very quick to get in touch and send it back to me.

Helpful?
Jane SM
Jane SM
1 reviews
5 months ago
5 out of 5 stars

Friendly staff

Friendly staff! The rented car was in good & clean condition.

Helpful?
Boy
Boy
1 reviews
5 months ago
1 out of 5 stars

Not good rental car service

Not good rental car service

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Easy and quick

Easy and quick

Helpful?
Serena
Serena
1 reviews
5 months ago
5 out of 5 stars

Best car rental in Queenstown!

Quick and easy service from extremely friendly staff. Nothing was difficult. The shuttle bus made airport transfers a breeze too. This is the best value for money car rental in Queenstown, and I will certainly be using them for my next trip. Thanks guys!

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Good value

Great staff, the pick up and drop off service is very efficient. Car hire was excellent value.

Helpful?
Alexander
Alexander
1 reviews
5 months ago
5 out of 5 stars

We have used Snap many times

We have used Snap many times. Pleasure as always

Helpful?
5 months ago
5 out of 5 stars

I had no problems except waiting for a…

I had no problems except waiting for a vehicle to pick two of us from the airport with no signage on the van as advertised. But overule the experience was great.

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Definitely recommend

Definitely recommend. Quick and easy to deal with.

Helpful?
customer
customer
1 reviews
5 months ago
4 out of 5 stars

It was a smooth ride

It was a smooth ride. No breakdowns during the trip.

Helpful?
Penny O
Penny O
1 reviews
5 months ago
5 out of 5 stars

Easy experience with great service

Lots of staff meant pick up and drop off was easy and quick. Great and timely shuttle service to and from the airport. Nice new car and was even able to book last minute and get a great rate.

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Very happy with snap rentals

Very happy with snap rentals. Great location and friendly service. Courteous phone call on landing to advise on bus timing. Excellent.

Helpful?
Jane Fava
Jane Fava
1 reviews
5 months ago
5 out of 5 stars

Really liked the gentleman who did the…

Really liked the gentleman who did the airport run, great guy, really happy and friendly. Reception staff appear to be bored, their jobs are just routine to them, don’t know how you fix that??!

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Great service

Great service

Helpful?
Michael
Michael
1 reviews
5 months ago
5 out of 5 stars

Car relocation

Did a car relocation for them from Auckland to Queenstown. Hassle free, quick response and no issues. Couldn’t recommend more.

Helpful?
5 months ago
5 out of 5 stars

Friendly staff prompt pick up and drop…

Friendly staff prompt pick up and drop off

Helpful?
customer
customer
1 reviews
5 months ago
1 out of 5 stars

The bumper on the car was unclipping…

The bumper on the car was unclipping when driving which is extremely dangerous I had to stop every 30 minutes or so to clip it back in. I then drove the car all the way back to snap rentals as I did not feel safe driving this vehicle and all they offered was another car? I paid $70 in fuel and another $90 for a broken car. Pretty rude. Wont be using them again

Helpful?
Isabella
Isabella
1 reviews
5 months ago
5 out of 5 stars

Snap rentals is amazing

Snap rentals is amazing ! I had an awesome experience with them in Queenstown. I ended up injuring myself skiing and ended up in crutches travelling solo with a 5 year old. On the trip back to the airport Luke was just amazing helping me with all my bags and coming into the airport with me to bring my bags to bag drop. Couldn’t be more grateful for you guys ! Thank you so much

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Nice experience

Nice experience

Helpful?

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