Snap Rentals

4.747241725175527 out of 5 stars
4.7
Excellent997 reviews

TrustScore

4.7
4.747241725175527 out of 5 stars
Excellent
5 out of 5 stars
855
4 out of 5 stars
85
3 out of 5 stars
26
2 out of 5 stars
9
1 out of 5 stars
22
997 reviews in total

Review summary

Snap Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great service

Great service, quality vehicle, easy processes.

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

BEST EXPERIENCE This was our first time booking with them & the process was so simple & they delivered with amazing ser...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Car was great

Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get trans...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great wee car and adequate service

Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was...Read more

0
0
🔥 High engagement

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Filter by rating:
Tony
Tony
1 reviews
5 months ago
5 out of 5 stars

Great shuttle service and quick in and…

Great shuttle service and quick in and out with the car. Basic corolla, well presented and easy to collect and return. Smiles all round from the staff.

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Christine
Christine
1 reviews
5 months ago
5 out of 5 stars

Great overall

Great to deal with from booking to pick up and drop off. We unfortunately had someone hit our car and Snap made it very straight forward to navigate through.

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Joanne H
Joanne H
1 reviews
5 months ago
5 out of 5 stars

Fantastic service

Fantastic service was the key highlight for us, then price. So good. Thanks team!

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customer
customer
1 reviews
5 months ago
5 out of 5 stars

Great friendly service

Great friendly service Easy & stress free collection of vehicles

Helpful?
5 months ago
5 out of 5 stars

Very helpful when I changed my pick up…

Very helpful when I changed my pick up destination. Nothing was a problem

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L T LETI
L T LETI
1 reviews
5 months ago
5 out of 5 stars

Amazing staff car was really good

Amazing staff car was really good

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

It’s always easy with snap

It’s always easy with snap. I’ve rented from you guys 3 times now.

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Gabriel
Gabriel
1 reviews
5 months ago
1 out of 5 stars

could be better

just wanted to share my experience with the rental. I booked a medium-grade car, not the cheapest option, but I feel like they gave me the most basic one. The USB charger doesn’t work and I needed that, and I only noticed at night that one of the headlights isn’t working. I picked the car up in the morning so I didn’t check the lights earlier. That was a problem for me when driving at night.

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5 months ago
5 out of 5 stars

Great value for money and great service

Great value for money and great service

Helpful?
Mark Brain
Mark Brain
1 reviews
5 months ago
5 out of 5 stars

Very quick and especially friendly…

Very quick and especially friendly service. Don't know the advisors name but she was very good. Nice car, no problems, and nice prompt pick up from the terminal and drop-off too. Highly recommended. Oh and great price also!

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customer
customer
1 reviews
5 months ago
5 out of 5 stars

Great customer service and easy to work…

Great customer service and easy to work with 👌🏽

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Luz
Luz
1 reviews
5 months ago
5 out of 5 stars

Great

Great! Really kind both in Queenstown and Auckland. New car.

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customer
customer
1 reviews
5 months ago
5 out of 5 stars

Smooth process

Smooth process, no fuss. Shuttle was quick checking in was fast. Speedy drop off and back to the airport. Car was reliable and modern. Thanks Snap Rentals!!!

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customer
customer
1 reviews
5 months ago
5 out of 5 stars

Stress free and a good price.

Stress free and a good price.

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Mark Harris
Mark Harris
1 reviews
5 months ago
5 out of 5 stars

Great to deal with

Great to deal with. Good value for money.

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customer
customer
1 reviews
5 months ago
5 out of 5 stars

Excellent service

Really well organized and quick rental pick up and drop off. They make it really easy and the cars are nice and clean.

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customerkobe
customerkobe
1 reviews
5 months ago
5 out of 5 stars

Five stars

Five stars. Booking by online’s website ,Good service and friendly, great.

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Jango
Jango
1 reviews
5 months ago
5 out of 5 stars

A beautiful ride in a beautiful land

Since the start of my booking back in March 2025 till the day I collected the vehicle at the Queenstown branch on the 15th June, everything was arranged smoothly and swiftly. A special thanks to the three gentlemen on shift at Snap Queenstown on the 15th June 2025. Couldn't recall their names but they were patient and assisted with my queries and concerns. The vehicle was in pristine condition as well. If I were to come back NZ, snap is my first choice to go to for a rental fleet.

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5 months ago
5 out of 5 stars

Friendly

Friendly, easy and excellent price

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Angie Roddick
Angie Roddick
1 reviews
5 months ago
5 out of 5 stars

Awesome speedy shuttle pick up and…

Awesome speedy shuttle pick up and return. Quick collection process.

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