Snap Rentals

4.747241725175527 out of 5 stars
4.7
Excellent997 reviews

TrustScore

4.7
4.747241725175527 out of 5 stars
Excellent
5 out of 5 stars
855
4 out of 5 stars
85
3 out of 5 stars
26
2 out of 5 stars
9
1 out of 5 stars
22
997 reviews in total

Review summary

Snap Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great service

Great service, quality vehicle, easy processes.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

BEST EXPERIENCE This was our first time booking with them & the process was so simple & they delivered with amazing ser...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Car was great

Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get trans...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great wee car and adequate service

Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was...Read more

0
0
🔥 High engagement

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5 months ago
5 out of 5 stars

First time renting a car and it was…

First time renting a car and it was great, sufficient and got what I needed to be done.

Helpful?
5 months ago
5 out of 5 stars

You took the hassle and stress away by…

You took the hassle and stress away by meeting us at the airport without having to wait and drop off was the same hassle free.We will use you again. Many thanks Dave.

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Great staff

Great staff, easy process Highly recommend

Helpful?
Kishore
Kishore
1 reviews
5 months ago
5 out of 5 stars

Friendly team

Friendly team, quick process most cars nearly new.

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Great service

Great service

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Rented Toyota Highlander which was a…

Rented Toyota Highlander which was a nice clean car. No fuss rental, easy in and out.

Helpful?
5 months ago
5 out of 5 stars

Experience with SNAP was just so hassle…

Experience with SNAP was just so hassle free I have definitely recommended SNAP to many family & friends 😊

Helpful?
5 months ago
4 out of 5 stars

Very efficient and easy process

Very efficient and easy process

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Great cost point

Great cost point, easy

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Had to change the drivers details

Had to change the drivers details - this was easy to do Picked up within 4 minutes of recieiving a text saving the courier was coming Seemless process to return my car

Helpful?
NICOLA
NICOLA
1 reviews
5 months ago
5 out of 5 stars

Car was great people friendly

Car was great, friendly staff. Efficient shuttle

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

CAR RENTAL

Great to deal with

Helpful?
NEVER AGAIN
NEVER AGAIN
1 reviews
5 months ago
1 out of 5 stars

This was the WORST ever RENTAL COMPANY…

This was the WORST ever RENTAL COMPANY - DO NOT rent a CAR from these people and DO NOT give them your credit card details!!!!!!! -5 if I could give these people a score. JJ Hill - Christchurch Manager - shocking to deal with. TOOK OVER $250 in $41 withdraws without notification, explanation and justification - theft. Then sent an invoice justifying their theft. Emails were communicated and nothing returned until I threaten the police. Once they took money out of my account - they avoided, justified and played ping pong with emails to justify their theift. I was left with $250 out of pocket, I had to cancel my credit cards, inform the Bank and contact the Police in regards to this business operations. They made $250 for 3.5 day rental that was $29 per day. But in actual fact $60 a day. BUYER BE WARE.

Helpful?
Mark
Mark
1 reviews
5 months ago
5 out of 5 stars

All good they picked us up and dropped…excellent

All good they picked us up and dropped us off efficient service

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Very good service and friendly service…

Very good service and friendly service helpful thank you so much

Helpful?
Rewi Herewini
Rewi Herewini
1 reviews
5 months ago
5 out of 5 stars

Trust…

Reliability and fuel efficiency with the vehicle is a big one for me, and overall the customer service and communication is very strong as well keep it up team

Helpful?
5 months ago
5 out of 5 stars

Seamless transition

Seamless transition Good quality car No drama

Helpful?
customer
customer
1 reviews
5 months ago
4 out of 5 stars

Good service, expensive insurance

As always, Snap was easy to use with the pickup being quick and efficient. The staff at both pickup and drop off were courteous and friendly. The handover was simple, and we opted not to take their insurance as it is too expensive. (We do the 2k deposit and use travel insurance which is $70 compared to their cost 0f approximately $360. This is the reason for the 4 stars and not 5). We always get a hybrid so that the fuel usage is better and the car this time was exceptional and well appointed.

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

The person who served me was on to it

The person who served me was on to it. She helped me get a refund from 3rd party cover which was superseded by the Snap Rental full cover.

Helpful?
Chatar Goyal
Chatar Goyal
1 reviews
5 months ago
5 out of 5 stars

Great car and easily the cheapest in…

Great car and easily the cheapest in QTown! A bit further from airport so if picking after hrs will need a taxi to get there.

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