Snap Rentals

4.747241725175527 out of 5 stars
4.7
Excellent997 reviews

TrustScore

4.7
4.747241725175527 out of 5 stars
Excellent
5 out of 5 stars
855
4 out of 5 stars
85
3 out of 5 stars
26
2 out of 5 stars
9
1 out of 5 stars
22
997 reviews in total

Review summary

Snap Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great service

Great service, quality vehicle, easy processes.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

BEST EXPERIENCE This was our first time booking with them & the process was so simple & they delivered with amazing ser...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Car was great

Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get trans...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great wee car and adequate service

Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was...Read more

0
0
🔥 High engagement

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Bill
Bill
1 reviews
5 months ago
5 out of 5 stars

Straightforward pickup

Straightforward pickup. Pro-active on drop-off with speedy transition to airport bus.

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Highly recommend

Highly recommend! The shuttle service was very prompt, people very helpful and the car was great.

Helpful?
Gus Herniman
Gus Herniman
1 reviews
5 months ago
5 out of 5 stars

Great interaction on pick up!!

The pick up and the great interpersonal skills of the driver (sorry can't remember his name) was excellent. Very great kiwi vibes from him. Very quick expedient on pick up and drop off, customer service at the counter (same person both times) was excellent, again great interpersonal skills but technically across his job and questions fired at him (again can't remember his name either) Polynesian young man, he was great!

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Great service

Helpful team - thank you!

Helpful?
Chris
Chris
1 reviews
5 months ago
5 out of 5 stars

Easy booking process price and shuttle…

Easy booking process price and shuttle pick up n drop professional very pleased. A1

Helpful?
Andrea
Andrea
1 reviews
5 months ago
5 out of 5 stars

Good overall

The service was good and the car in good condition

Helpful?
Garry Camden
Garry Camden
1 reviews
5 months ago
5 out of 5 stars

the team at the office was so helpful…

the team at the office was so helpful which made it so easy to checkin & dropoff , the bus driver was such an awesome helpful man & an asset to the Snap team

Helpful?
customer
customer
1 reviews
5 months ago
4 out of 5 stars

Easy to work with - pickup location not idea and should be made clear on booking

Easy to work with - rollover insurance exceptions are unreasonable given the terrain and ice risk

Helpful?
Faizal Sani
Faizal Sani
1 reviews
5 months ago
5 out of 5 stars

Good service

It was great. Nice service simple and easy

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Awesome and quick

Friendly, helpful staff. We received the car we ordered, which doesn’t always happen. We were on our way in such a short time.

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customer
customer
1 reviews
5 months ago
5 out of 5 stars

Easy pick up and drop off at domestic

Easy pick up and drop off at domestic

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Quick

Quick, easy, and hassle-free vehicle hire. Friendly and helpful staff.

Helpful?
Amanda Thomas
Amanda Thomas
1 reviews
5 months ago
5 out of 5 stars

Friendly and efficient staff

Friendly and efficient staff; simple and no fuss car hire. I couldn’t fault it.

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Minor hiccup but worked out

Booked a car 7 months out, 3 days before I was meant to get there they rung and said the car was unavailable and would have to use a small one, which wasn’t ideal but would make it work, picked up by their shuttle and driven to their depot to be told my original vehicle has just been returned and is being cleaned now so no issue, clerk was great and helpful, car was clean and no issues. Snap Wellington

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Great company

Great company! Very friendly and prompt service. Great quality of cars. Quick pickup from Wellington airport as well!

Helpful?
customer
customer
1 reviews
5 months ago
4 out of 5 stars

Good customer service minor complications

Amazing customer service and streamlined process. Only issues were with the keys, locking and unlocking the car was fiddly, assuming the battery in the remote was just low. Thankful to have been able to get a hire car on aussie P2 licenses.

Helpful?
customer
customer
1 reviews
5 months ago
1 out of 5 stars

I was appalled at snap customer service…

I was appalled at snap customer service I won’t be using them again

Helpful?
Customer
Customer
1 reviews
5 months ago
5 out of 5 stars

5 Stars!

It was easy to book our rental through the website and the team were very helpful when needing to make changes or adding anything to our booking before picking up our rental. Our flight back home was delayed and the Snap Rentals team were happy to let us extend our time (with appropriate notice time on our end). The team at Snap Rentals Queenstown were especially friendly and really helpful, not only with the car rental, but also with suggesting activities and attractions for us to visit while we were in town!

Helpful?
Sharyn D
Sharyn D
1 reviews
5 months ago
5 out of 5 stars

Cheap and Cheerful

Friendly helpful staff. Way cheaper than the more well known car rental companies. Would definitely use them again.

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Seamless pick up and drop off

Easy pickup. Easy drop off. The vehicle was in good condition. Staff were excellent

Helpful?

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