Snap Rentals

4.747241725175527 out of 5 stars
4.7
Excellent997 reviews

TrustScore

4.7
4.747241725175527 out of 5 stars
Excellent
5 out of 5 stars
855
4 out of 5 stars
85
3 out of 5 stars
26
2 out of 5 stars
9
1 out of 5 stars
22
997 reviews in total

Review summary

Snap Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great service

Great service, quality vehicle, easy processes.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

BEST EXPERIENCE

BEST EXPERIENCE This was our first time booking with them & the process was so simple & they delivered with amazing ser...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Car was great

Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get trans...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great wee car and adequate service

Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was...Read more

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0
🔥 High engagement

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5 months ago
4 out of 5 stars

the car was good for the price we paid

the car was good for the price we paid; just a wee bit clunky and basic. the service at checkout and return could've been smoother, even when you werent that busy

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Perfect and super fast

Perfect and super fast

Helpful?
Rosemary Ryan
Rosemary Ryan
1 reviews
5 months ago
5 out of 5 stars

Brilliant

Brilliant, Sam the lovely man who picked me up and delivered me back to the airport was exceptional.

Helpful?
Namita Swami
Namita Swami
1 reviews
5 months ago
5 out of 5 stars

Excellent A++ Highly recommended

Excellent A++ Highly recommended

Helpful?
5 months ago
5 out of 5 stars

Quick and easy rental.

Quick and easy rental.

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Dylan Merritt
Dylan Merritt
1 reviews
5 months ago
5 out of 5 stars

Great customer service

Great customer service, friendly and very professional! A+++

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5 months ago
5 out of 5 stars

Great service and help.

Great service and help.

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

So easy

So easy, good value and the car was a good one also.

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Reassuring customer service

Reassuring customer service Prompt, clear comms and professional. Thanks yall and especially the guys in Frankton

Helpful?
Pauline M
Pauline M
1 reviews
5 months ago
5 out of 5 stars

Great service

Easy to book online. Very efficient transfer service. Lovely, friendly driver (great service Joe), and the staff at the counter were genuinely friendly and helpful. A great team to deal with. One suggestion - let customers know where the release button is for the petrol tank 😀

Helpful?
Dee Nathan
Dee Nathan
1 reviews
5 months ago
5 out of 5 stars

Customer service was great and efficient

Customer service was great and efficient

Helpful?
customer
customer
1 reviews
5 months ago
4 out of 5 stars

The only issue I had

Only issue I had was, the first vehicle I had smelt like someone had been smoking in. Called snap and they more then happy to replace vehicle. Only inconvenience was that we had to come back to the base to return vehicle which caused us to change our plans for the day. Other than that it was a smooth and easy experience and also very affordable prices.

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Cartlidge
Cartlidge
1 reviews
5 months ago
5 out of 5 stars

Quick and easy pick up and drop off

Quick and easy pick up and drop off, car was as requested and very economical. Great team. Thanks

Helpful?
customer
customer
1 reviews
5 months ago
4 out of 5 stars

Convenient location to airport and easy…

Convenient location to airport and easy to find. Car was lovely and clean at pickup. Staff were very helpful and polite.

Helpful?
5 months ago
3 out of 5 stars

I got full insurance but then got my…

I got full insurance but then got my card held for a $2000 bond. I got full insurance so I didn't have to pay the bond. So that kind of put a source taste in my mouth.

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

Great car and friendly

Great car and friendly, efficient service from Airport pick up to the counter staff.

Helpful?
5 months ago
3 out of 5 stars

It would have been extremely helpful to…

It would have been extremely helpful to have had .. A. Assistance with using the in car applications, esp for navigation. B. It should be one of the first things to give information about.. where to purchase petrol, ie the closest one or easiest to access. C. Display in the car, your drop off address for ease of return.

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Vincy
Vincy
1 reviews
5 months ago
5 out of 5 stars

The vehicle was good and they upgraded…

The vehicle was good and they upgraded my vehicle with Hybrid model FOC. Picking and dropping was smooth process.

Helpful?
Kelvin
Kelvin
1 reviews
5 months ago
5 out of 5 stars

Great staff and easy pick up

Great staff and easy pick up. A great car, but had know idea how to use any of the radio, gps apps or anything electronic. Everything on the display is in Japanese, even the logbook in the gloves box.

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customer
customer
1 reviews
5 months ago
5 out of 5 stars

Awesome company

Awesome company, great communication, fast process to collect and drop off the vehicle. Car was clean and just what we needed for a weekend.

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