Singapore Airlines
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TERRIBLE SERVICE
TERRIBLE SERVICE Online reservation is a scam, I had economy class ticket and when I wanted to change the date, all the flights were night flight so I wanted to upgrade to business class but online reservation didn't allow that. When I rang I was told to secure a seat I must first book (pay $350) and secure a economy class ticket then at the airport upgrade to business class. Which I did. but at the airport they didn't adjust the difference. Not only that I asked for two prices DAC to PER and SIN to PER (SIN was transit). As DAC to SIN was day time leg of the journey I wasn't fussed about business class. SIN to PER was night time - which I really wanted. The one price they gave me $940 USD was presented to me as the cost of upgrade to Business class, I assumed it was DAC to PER and I ask they got annoyed and said yes sir this is the cost of upgrade to business. They didn't tell me it was only DAC to SIN. On arrival to SIN I realized I got duped, what they had done is only given me business class up to SIN. Not just that SIN to PER my entertainment unit on the seat was broken - I can provided pic. they didnt reset or fixed for upto 2:30hrs in the 5-6hr flight. No water was provided to me for 3hrs as the seat belt sign was on even though there was hardly any turbulence. The food that they served was terrible, all cold and dry. They didnt serve any hot drinks even though it was freezing. I choose a window seat and paid extra on top (can provided receipt) to choose a seat with window but my seat had no window. When I complained it felt on deaf ears. And it goes in circle, they will apologies which means nothing to them. But wont compensate or pay back the money they overcharged or in access of what they should have charged. On top of my original economy ticket which was about 1k, I unfortunately paid almost another 2k just for terrible terrible poor service. Pic attached of the broken inflight entertainment system. Very Disappointed that this airline gets voted best airline. For near 2k I paid singapore airline for the broken promise I could have bought a new business class ticket from DAC to PER. Not just that your flight was 1-2hr delayed. The white glow from the broken screen kept me awake all night. I didnt get my window seat and on top of that the seat that I got had a hump comping out of the side wall so I was squashed.