Most horrible airline I ever been…
Most horrible airline I ever been flying with. Arrogant people hosting us and no language skills even if English is your way of communicating. Would recommend any other airline.
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2.1
Poor
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Review summary
Singapore Airlines has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
latest flight to london was perfect
latest flight to london was perfect, food service and smiles. Business class.
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Not worth flying Singapore airlines…
This is an extremely greedy corporation Their service standards, meal quality, wine have hit rock bottom even for business class. They will charge you top dollar and when it comes to things like earning miles and using them they will use AI against you to make it as hard for you as possible In business they don’t give u payjamas Or amenity kids, they try to not serve 2 full meals even in business class What does that tell you about them? Money hungry and profit focussed. Not worth flying with if u can find an alternative
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This was one of the worst travel…
This was one of the worst travel experiences we've ever had. Singapore Airlines refuses to refund us for a flight we never even took. They falsely claim we boarded the flight, despite the fact that we have clear proof we were in another country (Malaysia) at the time. We sent all the evidence, explained everything — and still, nothing. Their customer service is absolutely useless: No empathy Robotic replies Zero willingness to investigate Repeated lies to justify keeping our money We've been strung along for weeks. They refuse to cooperate with our booking platform and are clearly doing everything they can to keep money they don’t deserve. This is fraud disguised as an airline. Singapore Airlines hides behind a “premium” image, but the reality is they’re dishonest, irresponsible, and have no respect for their customers. If anything goes wrong with your booking, you’re on your own. They will lie, ignore you, and take your money without shame. Never flying with them again.
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Company details
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www.singaporeair.com
All reviews
1,000 total • Write a review
Showing 951 - 960 of 996 reviews
TB
thief company,they charged me $96 for…
thief company,they charged me $96 for seat selection
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rc
The Airline itself is by far the best…
The Airline itself is by far the best to Travel with. Great Service,food and comfort,HOWEVER, ever tried to "create a new pin"???? OMG !!!! The website would not recognise the Temporary one time password and you have 3 minutes to use it!! It locks you out after 3 attempts,It took 3 phone calls and 3 hrs to finally getin,then to reset it!!!! Try scrolling down to put in the year of your birth !!! impossible!!!!
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G
Good Service on board, a bit worse off board...
We had some trouble with delays and connecting flights which made our cross Atlantic trip several hours longer (16 hour trip finally took longer than 24 hours) which is a hassle when you're traveling with a family of 9 including a baby. But apart from that the service from the cabin crew on board was outstanding, one of the best economic classes I've ever flown in. Would fly with them again!
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SD
We have just flown to New Zealand and…
We have just flown to New Zealand and back with Singapore Airlines, and we are not impressed, it seems on a 13hr 20min flight that they only work the first 2hrs and the last 2hrs, in between we were not offered a drink for 9hrs, the seats were small and legroom limited, and I'm saying that as I'm only 5ft 3in, in comparison to Air New Zealand who are an excellent airline, so wont be travelling with SIA in the future.
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Lx
Racist airline where staff treats…
Racist airline where staff treats passengers differently solely based on their skin color! It does not matter if you paid to be there like your white counterparts !! From staff the the captain all showed disgusting behavior during a 14 hour journey from Singapore to London 5.2.19! To finish off had to see the captain greeting everyone, then came my time and he looked at me didn't say anything! Then all smiles to the white passengers! If you are not white and want to feel comfortable AND WELCOMED during your flight and not feel the hostility from staff DO NOT BOOK A FLIGHT WITH SINGAPORE AIRLINES! YOU WILL REGRET IT LIKE I DID. This was my first and DEFINITELY the last time i will use this airline! Do not deserve my hard earned money!
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BS
Broken suitcase upon arrival in Sidney
On 30 December 2018 I went to Sidney (Copenhagen-Singapore-Sidney). Upon arrival my suitcase was broken totally, and I had to buy another before entering a cruise to New Zealand. In the airport in Sidney I got a damage report from the staff. All shops were closed during New Year, but I was asked to contact Singapore Airlines on my return to Copenhagen in order to get a refund for the broken suitcase. I forwarded alle papers (tickets, damage report, photos, boarding pass and luggage receipt and also receipt for the new suitcase bought in Sidney). It was extremely difficult to get in touch with anyone in their office. When calling, an answering machine kept telling about opening hours, but no-one ever answered the phone. I mailed several times, and then someone replied, but only to tell me that if I was lucky, they would refund half of what I had been paying for the suitcase. I did not ask the staff to drop my suitcase in order to ruin it completely, but the Airline company is making it extremely difficult to refund my expenses. The flight itself was fine. We had made an upgrade and everything was fine, but service upon return was just awful, and I have still not got my money back. It is no problem buying an expensive air ticket, but when something happens and their own staff ruin customers luggage, it is a huge problem getting a refund for anything. Just too bad.
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j
Outstanding airline in every way and still the best by far
This will be a long comprehensive yet fully justified review as I feel that the true reflection and reputation of Singapore Airlines needs to be corrected here particularly since their seems to be a whole bunch of liars or moaners on here that for some reason are only reviewing to cause trouble with their ridiculous phoney gripes. Travelled out with my family from LHR on a 777-300er in economy which was incredibly enjoyable all the way. Literally managed to sleep like a baby as the seats were so comfortable the leg room brilliant with firm footrests the recline was like that of premium on most other airlines and the width at 19” is as good as you will find in the industry anywhere due to the generous 3-3-3 config where as most other airlines operating 777’s will squeeze in an extra seat to make a 3-4-3 configuration (try emirates for example!).Excellent choice of food (with metal cutlery) and an incredible range of alcoholic and non alcoholic beverages (even a superb Singapore sling available) help yourself-to snacks of various kinds in the galleys whenever you want them. The cabin crew were as always so professional friendly efficient and helpful with nothing being too much effort. IFE is superb with a great range of movies and all manner of entertainment both new recent and old and a touch screen monitor which was huge by economy standards that also had a separate touch screen remote!They also have excellent quality in ear headphones for you to keep! Blankets pillows eye shades socks combs tooth paste/brush razors shave cream and various other amenities all provided. Toilets are spotless as was the cabin and it’s lovely calming ambience and gentle mood lighting. Then onward on a 3 week old 787-10 Dreamliner journey to Bali/a 1 year old A350 from Jakarta - Singapore and finally a brand new one month old A380 back to London with its equally and superb new cabin design.Again all these other sectors were also absolutely fantastic in every way and replicated the initial outbound journey form LHR. Singapore Airlines fleet is incredibly new when compared to many other airlines with so many new aircraft both in operation and on order.They seem to just keep on getting better and better all the time and never get complacent or rest on their laurels for a moment. Service levels are top notch both in the air and on the ground. CS team are always spot on and will do everything they can to help and assist within there means. I really cannot fault them it’s both effortless and a pleasure to deal with them. This airline has never once in my 25 years of flying with them disappointed or let me down in any way and you will not find a better airline in the skies today hence their number 1 status from Skytrax and TA amongst others. Some of the comments on here are utterly preposterous laughable and I suspect either made up (I believe in some cases its obvious why) or simply inaccurate for example one of the comments below from someone claiming that they think they should simply be able to sell their ticket to anyone is just unbelievably ridiculous as if any airline would allow that ! I just don’t buy any of these ridiculous comments as after years and years and countless flights with them that are so consistently great it’s just not how they operate in any way at all and highly unusual for them to be anything other than at least on par. You would really have to be one of life’s real miserable grumblers to have a major moan at SIA.Its interesting to note how reviews on other websites are significantly much better than on here where many people just seem to get a kick out of moaning (don’t we know all about that of late!) but certainly SQ don’t deserve most if any of the negativity they have received on here. I highly recommend anyone to fly with this airline you won’t be disappointed unless you are a moaner and you will have a fantastic time on board. Looking forward to our next trip very soon and thank you Singapore Airlines!
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