Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Excellent service kept me informed every step of the way through the process Would recommend using Setfords
Date of experience: March 12, 2025
Very professional and helpful,made the Process of buying my house a lot easier than I thought
Date of experience: March 12, 2025
Elizabeth was absolutely brilliant in the very trustworthy way she acted for me. Please pass on my heartfelt thanks to her for me.
Date of experience: March 12, 2025
Our solicitor Karl Howsam was really fantastic, very efficient and answered every communication immediately, very good performance. I've dealt with lots of solicitors in my time and he was the best by far.
Date of experience: March 12, 2025
We have worked with many solicitors in the past, but Ms. Divya Patel stands out as the best by far. During the purchase of our home, we found ourselves stuck in a property chain, which was incredibly stressful. However, Divya expertly managed the situation, effectively communicating with all parties involved and ensuring a smooth process. Her professionalism, dedication, and expertise made all the difference. We highly recommend her to anyone in need of conveyancing services.
Date of experience: March 12, 2025
Kristel was a voice of calm throughout a very stressful situation. Would happily recommend her for your property conveyancing.
Date of experience: March 11, 2025
Highly professional and went far above and beyond to ensure things ran smoothly with the sale of my property. I would highly recommend Setfords and Lynne Bulcock in particular. She made the experience so much easier than it could have been and I'm very grateful.
Date of experience: March 11, 2025
I had an excellent service from Setfords. Marina Hadfield kept me informed throughout the process and couldn't have been more helpful. This process was totally new to me and she took the time to explain everything in a way I could understand. Thank you so much! Stuart
Date of experience: March 11, 2025
