Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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I contacted Setfords and had a phone call from Temi Ade-John who took my copyright issue very seriously and spent a long time on the phone giving me excellent advice. Temi has supported me throughout and has always been very quick to reply to my questions and I felt I had someone really professional looking after me. Thank you Temi, you've been brilliant and I couldn't have asked for better service. Ellie Somme
Date of experience: March 13, 2025
Merlin is an consummate professional, excellent and prompt communicator. He will be our legal conveyancer of choice for the future.
Date of experience: March 13, 2025
US
Lara acted for us in the sale of a property. Nothing short of exceptional service. Lara dealt with us with compassion, exuding calmness and always available to answer any queries, ridiculous or not with honesty and patience. Will be forever grateful for her unflappable manner and attention to detail. Would recommend her to anyone who requires an honest, approachable and cheerful solicitor.
Date of experience: March 13, 2025
US
Absolutely brilliant service from Setfords! I had the pleasure of working with Caroline and Ray during the sale of my flat and purchase of a new one, and I genuinely couldn’t have asked for better solicitors. They were professional, efficient, and incredibly proactive, ensuring that everything moved along smoothly without delays. What really stood out was their attention to detail and their willingness to go the extra mile. They always kept me informed, making the whole process much less stressful. I am beyond grateful for their hard work and dedication. If you’re looking for top-tier legal support when buying or selling a property, I HIGHLY recommend them!
Date of experience: March 12, 2025
Thank you Merlin Batchelor for a quick and prompt services. Always replying to emails etc straight away.
Date of experience: March 12, 2025
I needed to complete a Transfer of Equity in just over 2-weeks and was not having much luck finding a solicitor who woould take on the timescale. I called Setfords (Reading) and from the delightful lady who answered my enquiry to completion of the transfer on the date i needed - 10th March 2025 -, the service has been excetptional. Huge thanks to Sarah Gillbe who handled the matter in a calm, friendly and professional manner and her assistant Fiona Surtees who was equally calm friendly and professional. The matter could not have been handled any better.
Date of experience: March 12, 2025
Mark Scotney great as always.....and good value.
Date of experience: March 12, 2025
Alison Grundy Was v helpful she had lots of patience with me I would definitely use her again Thank you Alison Kind regards Lee
Date of experience: March 12, 2025
