Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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I’ve used Christina a number of times now and always been happy with the service provided and communication throughout the process.
Date of experience: March 17, 2025
US
Overall a great experience in selling a property. Jessica Lippiatt was responsive to my queries and efficient. She explained matters clearly and pushed back on clients solicitors requests where necessary. I would recommend her to others. Also felt supported by the wider Setfords company. Thank you all.
Date of experience: March 16, 2025
Chris Hoadley of Setfords was the consummate professional. He always treated us with respect and efficiency and returned our enquiries promptly. We felt we were in really safe hands. Would recommend unreservedly and plan to use him when we sell a second property later this year.
Date of experience: March 15, 2025
I had a very good experience working with Ada Olivia from Setfords. The whole process was handled quickly and efficiently. I would highly recommend.
Date of experience: March 15, 2025
Best solicitors I have ever dealt with.
Date of experience: March 14, 2025
Friendly and kept me up to date.
Date of experience: March 14, 2025
We received a brilliant service from Setfords during our house purchase. Sarah was fantastic and constantly communicated with us to keep us updated and ensured the process went smoothly and quickly. It is thanks to her we were able to exchange exceptionally quickly and get our dream family home!
Date of experience: March 14, 2025
The service provided by our dedicated solicitor, Anna, was outstanding. Responses to our queries were professional, informative and prompt. We would highly recommend Anna and Setfords.
Date of experience: March 13, 2025
A big thank you to Christina Coleman who dealt with the sale of our house and also helped us buy our new property in double quick time , a true pleasure to deal with and was always available if we had any queries. We would highly recommend.
Date of experience: March 13, 2025
Caroline was exceptional. We required a fast turnaround on our property purchase due to the stamp duty holiday deadline and received extremely fast and succint responses to all of our emails throughout the process. As first time buyers we had a lot of questions and Caroline was patient and helpful at all times. We are extremely grateful for the service we received, which made everything so much less stressful. Highly recommend.
Date of experience: March 13, 2025
