Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Good service and value for money thank you 👍
Date of experience: March 18, 2025
I could not be happier with the level of service I received from Naqibul Islam, consultant solicitor at Setfords. Naq helped us with both the sale of our property as well as the purchase of a new property and we found him to be quick, responsive as well as having a high attention to detail. He explained everything and made the whole process extremely easy. I would not hesitate to recommend Naq to others in the future.
Date of experience: March 18, 2025
US
We instructed Kristel Solaja for the purchase of our new home and had an outstanding experience. She is absolutely excellent: thoroughly professional, supportive and responsive. We felt well-informed at every stage and had complete trust in her. We would recommend both her and Setfords without hesitation.
Date of experience: March 18, 2025
US
My partner and I used Divya for all of the legal side for our recent house purchase. Throughout the process from start to finish, Divya has been outstanding. The speed at which she dealt with enquiries and all other matters is absolutely unbelievable. Communication with her was second to none with quick responses. Couldn’t be happier, thank you!
Date of experience: March 17, 2025
Absolute professional’s. I wouldn’t hesitate in using them again and I would recommend to family and friends. Anytime you needed them their reply was always extremely quick.
Date of experience: March 17, 2025
I recently used Gemma Lloyd as my solicitor from Setfords law. She came highly recommended from a friend. Gemma and her team, Jo and Carla all helped with the legalities of buying and selling a house and did not disappoint. Communication skills were amazing, always emailing or ringing me back, keeping me updated with the process, answering queries and forwarding on any paperwork. They managed to complete the whole process in a timely manner meaning less stress for all involved. Thank you so much for all your help. Would definitely recommend and use again for other services.
Date of experience: March 17, 2025
Kevin Gilbert (instructed in the sale of my late mother’s property) is a credit to his profession and was a pleasure to deal with - he was friendly, helpful and efficient. Dealt with matters quickly, got back to me immediately whenever I needed to contact him , and kept me updated. His calm demeanour inspired confidence and made the process as stress free as possible. Fees were transparent and reasonable. In fact everything you want from a conveyancer so thank you Kevin & Setfords! Highly recommended.
Date of experience: March 17, 2025
Julia was excellent and compassionate when helping me sell our little cottage in Rutland. She is an asset to your company and I would undoubtedly recommend her to friends and family
Date of experience: March 17, 2025
