Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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www.setfords.co.uk1,000 total • Write a review
Good people good communication, helpful and professional.
Date of experience: March 18, 2025
The incredible support I am receiving from Kathryn Hulmes and in such a short space of time. I know with this everything is going to be OK
Date of experience: March 18, 2025
Good communication, effective advice and confident guidance
Date of experience: March 18, 2025
Couldn’t recommend enough- Sarah was great!
Date of experience: March 18, 2025
Evette and Sophie at Setfords were absolutely brilliant. Made the buying process exceptionally straightforward. All relevant updates communicated well and timely. Would definitely recommend and will use again in the future.
Date of experience: March 18, 2025
I had excellent communication and a very efficient service from Setfords. I would recommend Seafords to anyone needing a great conveyancing service.
Date of experience: March 18, 2025
Hana was absolutely brilliant with our case! Very clear and efficient communication, explaining the process, and available to all questions we had. Hana made this very easy for us as first time home owners and we have already recommended her to others.
Date of experience: March 18, 2025
