Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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I would highly recommend Marina Hadfield and will definitely be using her services again in the near future. She dealt with my house purchase efficiently and was patient with my enquiries. She always responded quickly to my emails and voice messages. The price charged was very reasonable and I felt that Marina had my best interest at heart throughout the purchase procedure. Thank you Marina for your friendly and professional attitude.
Date of experience: March 22, 2025
US
We recently completed an arduous property purchase that dragged on for 15 months! Throughout this ordeal, Ursula Moore at Setfords was a wonderful solicitor. Her patience and thoroughness were remarkable, and her years of experience were evident at every turn. What impressed me most was Ursula's extensive knowledge of leaseholds and the new Building Safety Act, which proved invaluable in navigating the complexities of our purchase. She demonstrated exceptional expertise while maintaining a warm and polite demeanour in every single interaction. Even during the most frustrating moments of our property journey, Ursula remained professional and supportive. I strongly recommend her to anyone seeking a solicitor who combines meticulous work with genuine care for her clients.
Date of experience: March 22, 2025
The whole process was completed as quickly and efficiently as I think possible in this day and age. The solicitor involved was professional , along with a personability that made the experience less stressful.
Date of experience: March 22, 2025
Anthony Garcia-Deleito handled my case and he was very dedicated and followed up all the way to achieve the land registry completion which was complicated and it took more than a year to finalize the registration. I didn't need to chase him or remind him of my case. He is very trustworthy. The price is also very reasonable and I am sure he did more hours than he anticipated but never brought this up. I thank him and the Setfordsvery much
Date of experience: March 21, 2025
Marina Hadfield has been amazing Always answers the phone Communicated in plain English with excellent attention to detail and gave sound advice throughout the transaction Highly recommend
Date of experience: March 21, 2025
Have just completed our recent house sale and purchase. Process was handled efficiently by Adil Vittachi and went smoothly without problem, taking the stress out of a potentially stressful time. Thanks Adil.
Date of experience: March 20, 2025
