Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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I recently purchased a house with the help of Christina at Serford, and I couldn’t be happier with the service I received. Christina was fantastic throughout the entire process — everything was handled quickly, efficiently, and with great communication at every stage. She was always prompt in replying to emails and kept me well-informed from start to finish, which made the whole experience smooth and stress-free. It’s clear she genuinely cares about her clients and takes pride in providing excellent service. I would highly recommend Serford, and especially Christina, to anyone looking for a reliable, responsive, and professional team for their property purchase.
Date of experience: July 1, 2025
Very efficient and easy to work with. Excellent communication.
Date of experience: July 1, 2025
Such a great experience, we’re super good friendly and helpful. I would definitely recommend Victoria and her services!
Date of experience: July 1, 2025
US
Extremely seamless. From my first point of contact everything went smoothly and quickly. I was kept informed throughout the whole process and any questions I had were dealt with promptly and professionally. I wouldn't hesitate in using Setfords again and I would highly recommend them. Excellent service and thank you.
Date of experience: July 1, 2025
Kristol was amazing; knowledgeable, professional, her communication was clear and timely. She kept me informed every step of the way. I felt supported and confident in her expertise. Buying and selling a house is very stressful, Kristol made it stress- free! Highly recommend!
Date of experience: July 1, 2025
Very professional, kept informed throughout our purchase and sale, stress was kept to minimum. Staff were very polite and confident. Thankyou
Date of experience: July 1, 2025
Christina Coleman was super fast, super efficient, kept us well informed. She did exactly what she promised
Date of experience: July 1, 2025
Lorna Phelps took over my property purchase matter from another firm of solicitors and was exceptional from start to finish. Clear communication, fast responses, and total professionalism throughout the process. She made everything so smooth and stress-free, even when unexpected issues came up with defective leases. I felt in safe hands the whole way and I'd highly recommend Lorna!
Date of experience: July 1, 2025
Very good and outstanding service
Date of experience: July 1, 2025
