Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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www.setfords.co.uk1,000 total • Write a review
Fast response and great advice….simply the best
Date of experience: July 1, 2025
Engagement was swift, regular updates, chased sale, efficient and polite. Certainly use Setfords in the future.
Date of experience: July 1, 2025
I had the pleasure of working with Anna from Setfords for my house purchase, and I honestly can't thank her enough. As a buyer, I had a lot of questions (probably too many!), and I know I wasn’t the most patient client. Despite that, Anna was consistently calm, professional, and incredibly responsive. She guided me through every step of the conveyancing process, clearly explaining what needed to happen and when. Her updates were timely and informative, which really helped ease the stress of the experience. It was truly a great experience working with her — she made a potentially overwhelming process feel smooth and manageable. Highly recommend Anna if you're looking for someone reliable, thorough, and kind. Thank you again, Anna!
Date of experience: July 1, 2025
Very easy to communicate.
Date of experience: July 1, 2025
First class service from start to finish
Date of experience: July 1, 2025
I had the pleasure of working with Colleen Cowey for a recent property purchase, and I can’t recommend her highly enough. From start to finish, she was incredibly professional, friendly, and responsive. Her attention to detail was outstanding, and the advice she provided throughout the process was clear, thorough, and genuinely helpful. Even though the purchase unfortunately had to be aborted, Colleen handled everything with care and efficiency, making a potentially stressful situation so much easier to manage. I always felt informed and supported every step of the way. Without a doubt, I’ll be using her services again for my next property transaction!
Date of experience: July 1, 2025
Absolutely perfect service! Our solicitor Jess was chasing everyone and completed the job in a lightning fast time. I would highly recommend paying for this service!
Date of experience: July 1, 2025
