Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Kevin was proactive throughout the process, provided updates and was always on the other end of the phone when needed.
Date of experience: March 25, 2025
US
Dealt with Sarah who was always very helpful and handled my property registration in a very efficient.and friendly way and talked me through the different stages in language that I understood and I am very pleased with the overall service
Date of experience: March 25, 2025
US
The service provided by Lauren Brooks was first class. She really provided a personal service and continually gave us the time needed to get the move done. We would highly recommend Lauren. Thank you for making it happen.
Date of experience: March 25, 2025
We have used Setfords on four occasions to buy and sell property as have other members of our family and every time both Denise in Kent and Faye in Lancashire have been exemplary. We would certainly recommend them without hesitation.
Date of experience: March 25, 2025
US
Setfords handled the sale of my house and I would definitely recommend them. The initial registration process was straight forward (even for a non-techy like me). Their communication was excellent throughout and they were very helpful when I needed support/guidance. At no point did I need to chase the process and everything went smoothly right down to receiving my funds. The costs were clear and competitive and I would definitely use them again.
Date of experience: March 25, 2025
Guy and his team were fantastic. They were communicative and couldn’t do enough to help us. Guy spoke to us personally regularly, instead of an assistant like other firms. He also took on some extra work to help me in the house purchase with an equity transfer. We can’t praise them and their hard work enough.
Date of experience: March 25, 2025
