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Review summary
Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers.
The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file.
Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents.
Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me.
Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on.
I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
Frequently contacted about progress of our sale and purchase. Kept us informed of situation and explained what was happening. Very understanding of how stressful the whole process can be. Wouldn't hesitate to recommend Stetford solicitors especially Peter and Tracy.
Kate Hawken recently completed a sale for me. She was great and efficient throughout. Always good at communicating and got the job done quickly. I highly recommend her.
Jacqueline is an excellent solicitor to have when going through any house perchance. Unique in my experience is Jacqueline's availability and personal touch to help guide through any questions or concerns we had. Any time we called she answered and I would 10/10 recommend
Treasure to have such a Reliable and Efficient Professional Services (From Claudia Lam)
We are from one of the busiest cities working round the clock with clients worldwide. Fortunately, we found Mr Merlin Batchelor of Setfords that was referred by the users who are demanding. We have recommended Mr Batchelor to our friends already. Mr Batchelor demonstrated his sound knowledge in conveyance who delivered his services efficient, reliable, particularly he showed his pleasure to answer our questions (as we are new to UK) about purchasing a new build house and he can manage to answer us professionally and comfortably to us (where we have different culture) and most importantly get the queries cleared and resolved. We are happy to engage his legal services in near future as he really professional and helpful, efficient, responsive and reliable which we are rest our legal needs with him. Thank you very much we have gained this pleasure experience from Mr Betchelor !
We had a great experience using Setfords for our purchase and sale. Our solicitor was very thorough and worked quickly for us - any delays were not on our side. Stacy had a great attention to detail and highlighted anything of note outside of lengthy reports which helped us a lot, walking us through the process with clarity. I would definitely recommend Setfords based on our experience.
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