Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Divya dealt with buying my property . From the offset she was fantastic. Always on hand to answer any questions or get actions completed timely. I was amazed at how quickly she was able to complete on my property and cannot thank her enough!
Date of experience: March 28, 2025
US
Charlotte Robins was amazing and helped us complete on our first-ever house at a very busy time before stamp duty changes came into effect. Everything she did was fast and very thorough, making the process easy for us. Highly recommend.
Date of experience: March 28, 2025
US
Referred to Setfords by our estate agent was honestly a blessing, their professionalism was top shelf and a special thanks to E Frank for all her unwavering support and guidance through a turbulent sales process. She will remain our preferred solicitor for any future sale or purchase.
Date of experience: March 28, 2025
Ada has been brilliant through out both of our transactions. We had a tricky case and nothing was ever to much trouble for Ada. Always going over and beyond to sort out any issues quickly and get things moving. I highly recommend her and Setfords to anyone. Thank you.
Date of experience: March 28, 2025
US
I can’t express enough my gratitude to Ada. She did a great job , always on top of any issue and has always provided very quick responses. The communication skills are something very important to me and I couldn’t be more lucky to have appointed her for our Flat but to let legal process . Highly recommended.
Date of experience: March 28, 2025
On Monday we instructed Gemma Lloyd at Hagley to act on our behalf with the purchase of a house, and today (Friday same week) we completed the purchase and got the keys! That really is some kind of record I’m sure, Gemma and her team really pulled out all the stops and we are so grateful and incredibly impressed with what she has achieved for us. A huge thank you!
Date of experience: March 28, 2025
US
Divya (conveyancing) and Natalie (contracts) were both brilliant. The sale took a long time to go through, (in no way their fault) but they were both patient and efficient. They kept me informed as needed and responded quickly when I had questions.
Date of experience: March 28, 2025
US
Me and my partner have used Merlin for a number of property sales and purchases over the years and he is always very thorough and efficient. You feel like you're his only client with how prompt he is. He maintains a high level of communication, sorts any issues seamlessly with clear explanations. This allows us to feel assured and confident in his work. Wouldn't use anyone else.
Date of experience: March 28, 2025
Divya has been an absolute superstar throughout this whole process of trying to buy our family home. I know how stressful it has been for everyone involved but she has taken it all in her stride, always is so responsive and deals with any issues we’ve faced so smoothly. I cannot thank her enough and for all of her help over the past few months and will 100% be recommending her, as well as using Setfords again!
Date of experience: March 28, 2025
Fantastic, thorough, timely and professional service with Charlotte Robins. She made the whole process so much easier!
Date of experience: March 28, 2025
