Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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Hana was very Efficient, timely and very thorough. Quick to respond to any query and kept us updated throughout the conveyancing process dealing with a very unhelpful vendor’s solicitor brilliantly. Thank you Hana, we have already recommended you to friends.
Date of experience: March 31, 2025
US
John Hamilton provided exceptional service and advice throughout our recent house purchase. His responsiveness is second to none. After having to pull out of a prior purchase, we did not hesitate to instruct John again. He went above and beyond to secure our purchase in a tight timeframe, often making this look seamless although we know he worked extremely hard and often anti-social hours to deliver for his clients. When going through a stressful purchase such as moving home with a young family, you need a solicitor who consistently acts in your best interests and John absolutely delivered.
Date of experience: March 31, 2025
Antony and Anais have been a great choice. They are professional and prompt replying to emails. We managed to get a purchase through in five weeks to meet the stamp duty deadline, so a big thank you to them for helping us achieve that.
Date of experience: March 31, 2025
I highly recommend Hana Petal at Setfords solicitors to anyone looking for a reliable and professional conveyancer. I wouldn’t hesitate to use her again in a heartbeat. Great qualities at answering back in a timely manner fab at chasing third parties. Completed at a horrible time in March just before stamp duty rise in April 2025 so been very busy but got in just before deadline.
Date of experience: March 31, 2025
Hana very recently represented us in our sale and purchase and was nothing but outstanding. She was always so easy to contact, polite and took her time to explain all of the enquiries to us. She made the whole process that much easier and was the best solicitor we have ever used when moving. Even the estate agent we worked with said she was one of the best they had ever conversed with too. Hana was recommended to us by family and we will now be recommending her to anyone else who needs her services! Thank you so much Hana.
Date of experience: March 31, 2025
I can recommend this company with very high level professional specialist and very responsible team. It was pleasure to work with Simon Hopewell and his team during last two months. We are very happy how and what they did. Thank you very much and Best regards! Yuriy
Date of experience: March 31, 2025
US
Jeffrey and Phil were amazing!! They knew we were pushed to meet the deadline before the stamp duty came in as first time buyers and they made it happen. We were very happy with their service that they gave us. Would recommend these guys :)
Date of experience: March 31, 2025
US
This is a fantastic company. Hana Patel has provided an outstanding impeccable service from start to finish on the last 3 conveyancing tasks. Communication has always been amazing. I have been buying and selling houses for over 40 years and Hana is without the best Solicitor I have ever used.
Date of experience: March 31, 2025
Excellent service provided by Christine Coleman would highly recommend her to others Mr & Mrs Tilbury
Date of experience: March 31, 2025
