Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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www.setfords.co.uk1,000 total • Write a review
I was referred by a friend to Louise and couldn't be any happier. I was put at ease straight away and explained thoroughly every step of the way.
Date of experience: April 1, 2025
Working with Carole Fox on both the sale of one property and the purchase of another (unrelated transactions) has been a delight. Making the whole process easy and stress free. I can highly recommend the professional service received.
Date of experience: April 1, 2025
Hanna was excellent from start to finish. Always quick to return calls kept us in the loop and made the whole selling and buying a breeze. Extremely professional would highly recommend her services and that of Setfords as a whole.
Date of experience: April 1, 2025
US
Divya was excellent. She was incredibly responsive and clear throughout, keeping us informed on timelines and giving direction on information we needed to provide. We indicated we were desperate to complete ASAP and she delivered. Would highly recommend
Date of experience: April 1, 2025
Tessa Nash has been so helpful and efficient in our conveyancing process. She has taken through the whole process calmly and clearly. She really helped in getting everything over the line before the stamp duty increase. Tessa was away on completion day and arranged for her colleague Claire to oversee our completion which happened before 10.30am on the day. We would absolutely recommend Tessa and Setfords.
Date of experience: April 1, 2025
US
Merlin Batchelor has handled various legal matters for me over the last 10 years and has recently concluded my property sale. As ever, his service has been courteous, prompt, accurate and efficient, and it's always a pleasure to work with him - thank you!
Date of experience: April 1, 2025
Actually never started to work with them as they spent five months leading us on and not opening a file. A member of staff was unwell but no one told us or followed up. Went through their complaints procedure and still nothing was done. Went with them as they had such a high TrustPilot score but would not recommend or interact with them again.
Date of experience: April 1, 2025
Hana Patel has been the most efficient, knowledgeable and friendly conveyancing solicitor - she works so hard to get things done and we are so grateful for completing our sale/purchase in March 2025 which has been a horrendous month for solicitors. I would highly recommend her professional services. Thank you Hana
Date of experience: April 1, 2025
Hana was professional, proactive and excellent at communicating throughout my house sale and purchase process. Highly recommended.
Date of experience: April 1, 2025
