Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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I’m so grateful for the outstanding service I received from Natasha during my recent property transfer. What could have been a complicated and stressful process was made smooth and straightforward thanks to their professionalism, clear communication, and attention to detail. They kept me fully informed at every stage, explained everything in a way that was easy to understand, and responded quickly to any questions I had. I truly felt supported throughout the entire process. Thank you for making such a big life transition feel manageable and for going above and beyond. I wouldn’t hesitate to recommend your services to anyone needing a reliable and compassionate solicitor.
Date of experience: April 3, 2025
Outstanding service and support!
Date of experience: April 3, 2025
Carlota Payne is an excellent property lawyer, very efficient and covers every point. Carlota also explains technical and timing matters clearly and patiently. Carlota acted on my purchase during the whirlwind of completions before the SDLT change and managed every expectation and difficulty with great skill. Six stars !
Date of experience: April 3, 2025
We had an excellent experience with Setfords, and we are especially grateful to Sarah Gillbe for her outstanding service. From start to finish, Sarah handled our property sale with professionalism, efficiency, and great attention to detail. She kept us well-informed throughout the process, promptly addressing any concerns and ensuring a smooth completion. Her expertise and dedication made the entire transaction stress-free, and we truly appreciate her hard work. We highly recommend Setfords and Sarah to anyone looking for a reliable and efficient solicitor. Thank you again for making this such a seamless experience!
Date of experience: April 3, 2025
US
Sarah Thomson was our Property Solicitor during a complex Three month negotiation to buy our house. Sarah and her team consistently gave good advice with excellent attention to detail, she always gave a quick and and complete response on all enquires. - thanks Sarah and Setfords - highly recommend
Date of experience: April 3, 2025
Great service from start to finish. Solicitor always available to speak to or within the hour. Friendly helpful and efficient service all round.
Date of experience: April 3, 2025
Ovie Opone could not have been better . I’m so glad he was recommended to me . Professional but also friendly and helpful at every stage . He put me at ease throughout the whole buying and selling process . Thank you .
Date of experience: April 3, 2025
