Setfords is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
We have used Setfords on a number of occasions for selling properties. Anna Nuttall and the team made the whole process very easy. We were updated frequently and any queries we had were swiftly answered. Just a very easy and pleasant process overall.
Karen was excellent! She was super responsive and helped with any questions we had as first time buyers. The whole experience was so smooth and speedy, would highly recommend Karen and Setfords!
Been professional throughout and completely transparent. Also, the response times to reply to emails is excellent.
Was initially disappointed that the whole starter pack needed to be printed out, signed and posted back. I did everything in 2 hours, and posted a file an inch thick the same day. Paid £1000 just to open the file. Rang at the end of the following day to check they had received it OK, but it turns out she doesn't work Thursdays. Never received any confirmation of receipt of all of the documents. Rang to check in a week later, turns out she didn't work Tuesday either. Was told that my case was being dropped and they cannot divulge the reasons why. I wonder how long they would have left it if I didn't call up. Still I have no correspondence to say they will no longer act for me. Disappointed that there was no online portal, no acknowledgements or updates and absolutely devastated that I have lost another week and wasted my time with a conveyancer who can't take the job on. I have been told my deposit will be refunded minus their ID check fees, but it's not clear how much I have lost and right now I'm still out of pocket.
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I sold a very difficult property with many complications and bought a similar property with even more complications. Anthony and Anais were very thorough and patient with me. They held my hands all the way through. They also communicated with me during the whole process. Very Impressed.
Date of experience: April 3, 2025
Conveyancing handled very professionally by Solicitor Emma Smith. Very highly recommended.
Date of experience: April 3, 2025
Carol was amazing! Thank you for getting us through before the stamp duty rise!
Date of experience: April 3, 2025
Lauren was beyond fantastic. We were one of the many people trying to complete before April, and all thanks to Lauren we were able to! She was so efficient and communicative and always happy to help explain things to us when we didn’t understand something. We couldn’t be happier, and we’ll be recommending her to everyone we know!
Date of experience: April 3, 2025
Supportive knowledgeable professional patience from Eva Daboh
Date of experience: April 3, 2025
Louise was absolutely great throughout the whole process of the sale of my house
Date of experience: April 3, 2025
Elizabeth was exceptionally helpful dealing with Probate sale of my family home . Responsive , approachable & prompt . She came highly recommended which was a good recommend
Date of experience: April 3, 2025
We cannot recommend highly enough the service, professionalism and diligence we received from Setfords. The Consultant Solicitor could not have been more helpful in ensuring the transaction went through with the utmost efficiency and we would not have any hestitation in reommending Setfords in the future.
Date of experience: April 3, 2025
